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我取消账户GD的回信,麻烦帮我译一下.

英文翻译专版 英文翻译专版 2985 人阅读 | 3 人回复

发表于 2008-4-10 12:55:25 | 显示全部楼层 |阅读模式

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear Sir/Madam,

Thank you for contacting online support. Please excuse my first response as it was incomplete. Unfortunately Go Daddy cannot completely remove a customer account from our system for legal reasons. However, you can use the instructions below to cancel all products or services for this account, remove all payment methods from this account, and turn off all opt-in email notifications. Company policy restricts Go Daddy Customer Support representatives from making changes to customer accounts or services on behalf of the customer. You will need to make this change from within your account.

To cancel all products and services, follow the directions below:

First, log into your customer account:

• Go to the Go Daddy Account Login Page
• Log in using your account username (which may be the same as your customer number) and password

If you have trouble logging in, our password reset form may help you. You can find this form through the following link:

Account Retrieval Page

Once you have logged in to your account, follow the steps below to cancel:

• Select 'Payments and Renewing Items' from the 'Renewals' menu.
• Check the box next to the item(s) you would like to cancel and click on the 'Cancel Item' button.
• Select 'Cancel Now' or 'Cancel at Expiration Date' in the menu that appears to the right.
• Click on 'Save Changes'.

*Canceling now will immediately remove the service from your account. If you choose to "Cancel at Expiration Date" the service will remain active until the date specified and will not be renewed.

Please use the below instructions to remove a payment method from our system. Note that there must be no products or services in our system which are currently linked to that payment method before you can remove it.

• Select 'Credit Card & Payment Info' from the 'My Account' menu
• Select the radio button next to the desired payment method in the list.
• Click the 'Deactivate Payment Method' button.
• If there are any products or services currently associated with this item you will then be forced to move them to another payment method before you can continue.
• After moving any products or services to another payment method, click the 'Save Changes' button.

You can choose not to receive email notices by updating your customer account settings. Follow the directions below:

• Select 'Account Settings' from the 'My Account' menu.
• Click on the "Email Preference Information" link.
• Go through the choices and select your preference for each.
• When you are done, click on the green "Save Changes" button.

You can also use the "UNSUBSCRIBE" link found at the bottom of all the notices that we send out.

I have requested that a refund be applied to your account as per your request. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

Please let us know if we can assist you in any other way.

Thank you,

Troy S
Online Support

回答|共 3 个

大象无形

发表于 2008-4-10 12:58:41 | 显示全部楼层

你要退款对吧。这个是告诉你退款的步骤,由于客服不能帮你直接删除购买的服务。所以首先
需要你自己登录控制面板 删除你想要退款的item,即cancel第一步。
然后删除之后再联系客服说你已经删除了XX服务,希望退款。
最后等个一周吧,款子就到帐了

Arice

发表于 2008-4-10 14:04:04 | 显示全部楼层

哦,那么最后再联系客服说你已经删除了XX服务,希望退款。

这句英文怎么写?呵呵.不好意思,我英肓啊.....

大象无形

发表于 2008-4-10 14:21:05 | 显示全部楼层

发信给support@godaddy.com
主题:I want to cancel my account
内容:Hello, I have  cancelled my items in the control panel . please refund my money back ASAP, My Login ID is :xxx
My Password is :xxx

Thank you.
RAKSmart
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