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换IP问题最新进展..............................

国外虚拟主机 国外虚拟主机 1728 人阅读 | 6 人回复

发表于 2008-3-31 00:38:32 | 显示全部楼层 |阅读模式

開張ticket吧了,也发邮件过去了,在ticket吧里见到以下内容,现在我要怎样做?

Hello,

So that we can better assist you, please provide us with a tracert to : hau.lunarmania.com , thanks.

--
Please feel free to contact us if you need further assistance.

Best Regards,

Johnny Staggs
support@lunarpages.com

Membership Forum - http://www.lunarforums.com
Tutorials - http://www.lunarpages.com/tutorials
CPanel Manual - http://www.lunarpages.com/new_manual

Telephone: 1-714-521-8150
1-714-521-8150 (International)
Fax: 1-714-521-8195

回答|共 6 个

gitawego

发表于 2008-3-31 02:22:55 | 显示全部楼层

打开CMD,输入 tracert hau.lunarmania.com
把追踪数据发给客服。

或者可以: tracert hau.lunarmania.com > c:\tracert.txt

追踪数据自动添加在文件c:\tracert.txt里,把这个文件发给客服

[ 本帖最后由 gitawego 于 2008-3-31 02:24 AM 编辑 ]

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cdguo

发表于 2008-3-31 11:34:36 | 显示全部楼层

我已保存成TXT文件了,我英文不好呀,发邮件过去时怎样写呀?

[ 本帖最后由 cdguo 于 2008-3-31 11:41 AM 编辑 ]

cdguo

发表于 2008-3-31 16:38:32 | 显示全部楼层

郁闷,版主来教教我吧

忧伤b小调

发表于 2008-3-31 19:51:28 | 显示全部楼层

直接复制数据粘贴到邮件正文中,直接回复那封邮件即可.

cdguo

发表于 2008-3-31 23:22:58 | 显示全部楼层

回复 5# 的帖子

回复那封邮件后,现在收到新邮件,内容以下,我要怎样做呀?

Dear cdguo,

---- TECH RESPONSE STARTS HERE ----

Hello,

Thank you for getting back to us.

It appears your site and our server IP may be blocked by the Firewall of China.

Here are options that we can suggest to resolve this issue:

Server move - We can offer a one time move to another server at no charge, that currently isn't blocked, however there is always a possibility of the server becoming blocked again.

Get a VPS account - VPS accounts have fewer accounts on each server so the likelihood of the server becoming blocked is less

http://www.lunarpages.com/virtual-private-server/

Get a Dedicated Server - On this plan, you are the ONLY account on the server, so if you are being blocked, then it is because the nature of content that you are posting

http://www.lpdedicated.com/

If you opt to take our offer on the server move please provide us with the following to avoid delay:

A tracert to the following servers to be sure you can reach the new server.

lara.lunarmania.com
fetu.lunarmania.com
kapo.lunarmania.com
ina.lunarmania.com

Also a tracert to your domain:

Windows XP/2000
1. Go to Start > Run...
2. Enter cmd and click OK.
3. At the prompt, type tracert yourdomainname and hit enter.

Windows ME/98/98SE
1. Go to Start > Run...
2. Enter command and click OK.
3. At the prompt, type tracert yourdomainname and hit enter.

To copy the traceroute or any data from command prompt:

Right click the blue area of the command prompt window> move cursor to edit>
left click mark> hold shift key and then hold left mouse button and drag
cursor over all of the text in the window until all is highlighted in white.
Right click blue area of the command prompt window > move cursor to edit>
left click copy.

Unix/Linux/Mac OS X
1. Open a terminal screen
2. At the prompt, type traceroute -I yourdomain.com and hit enter

Please let us know if you require any of the following:

ASP - Active Server Pages Support ($1.00/month per domain or subdomain)
JSP - Java Server Pages Support ($2.00/month per domain or subdomain)
mySQL 4.0 or 4.1 or 5.x (Please confirm which you require, new servers are 5.x and all servers are being upgraded to 5.x eventually)
PHP 4 or 5
PHP exec(), system(), or dl() functions

Please let us know if you have any of the following currently:

ASP - (Provide domain(s) and/or subdomain(s) it is enabled on)

JSP - (Provide domain(s) and/or subdomain(s) it is enabled on)

Ruby on Rails - (Provide Application Name and Path; Is it fastcgi, or mod_ruby?)

Add-on domain(s) - (Provide name(s) and corresponding folder(s))

Dedicated IP - (Provide IP digits)

Mailman Mailing List(s) - (Provide name(s))

MySQL databases? - if you have these, please back up the SQL databases using the 'backup' option via cPanel. You have the option here as well to backup the full account, home directory, email aliases and filters as well. These are recommended when considering a move of the account.

Parked domain(s) - (Provide name(s))

SSL Certificate - (Provide Domain it is enabled for)

Email Defense: - (Provide domain(s) it is enabled for)

Custom Mail/MX records: (Provide them here)

Custom DNS Records: (Provide them here)

If you wish to proceed, for security purposes to confirm you are the account holder, please provide your Lunarpages account username and the last 4 digits of your credit card on record.

We take care of the transfer and your site should not experience any downtime.

Thanks!

--
Best Regards,

Dinsan Francis
support@lunarpages.com

Telephone: 1-714-521-8150
Fax: 1-714-521-8195

大象无形

发表于 2008-3-31 23:46:14 | 显示全部楼层

说你的IP被封了。
可以帮你换服务器,然后给了你几个服务器地址,让你tracert下,然后挑个最好的换个你

lara.lunarmania.com
fetu.lunarmania.com
kapo.lunarmania.com
ina.lunarmania.com

你tracert这些,然后把结果发过去
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