刚收到一封HE的邮件，大家帮我看看什么意思

fsq110

Steve Powers,
This message concerns your ticket #MBN-XXXX. We have not received any response back from you in 72 hours, and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this e-mail.

Subject: Dedicated IP Information
Department: Support
Priority: Low
Status: On Hold

Please note that the ticket will automatically be closed within 24 hours if no response is received from you. The ticket will not be closed in the case that you send another reply.

HostEase.com LLC

nisheng

他们在72小时内没有收到你的来信，发这封邮件是想确认一下，你是否想解决关于你票MBN-XXXX信息问题。

微微百科

他们是让你回复这个ticket #MBN-XXXX
PS：如果你的这个TIcket问题已经解决你需要关闭这个Ticket，否则你需要回复他们。

哥是浮云

如果没有问题就不用理会这封信，72小时后会自动关闭。