请求更换服务器,结果客服回答莫名其妙?

kusonico

超标被转临时服务器medon
解决后转到正常服务器macha
结果这个服务器是被GΓШ封的
以前的morta好好的

发信请求更换服务器
回信让我tracert pollux.lunarmania.com
我回"13   614 ms   606 ms   613 ms  pollux.lunarmania.com [67.210.98.60]"
说pollux这个服务器看起来可以(虽然速度慢)

满心希望能给我换到pollux
结果昨天半夜给我回了这个
Thank you for your reply we are happy to hear things are looking good for you. If there is any way we can assist you further please do not hesitate to contact our support team we will be happy to help you. Please advise if you wish for our team to go ahead and close out this ticket. You can automatically reopen this ticket with a simple reply. Please advise.

看不懂啥意思,又没说给我换又没说不给
啥叫"things are looking good for you"?
网站还是在被封的macha怎么能叫"looking good for you"
郁闷了.
客服在打马虎眼吗

这一句
Please advise if you wish for our team to go ahead and close out this ticket. You can automatically reopen this ticket with a simple reply. Please advise.
不敢确定具体是什么意思,请达人翻译下