账户被deactivated了，能否有救？

nyhandu

Dear long:

Your web hosting account for kukeyaming.com has been deactivated, as of 03/16/2011. (reason: site causing performance problems)

This deactivation was due to a Terms of Service violation associated with your account. At sign-up, all users state that they have read through, understand, and agree to our terms. These terms are legal and binding.

Although your web site has been suspended, your data may still be available for up to 10 days from the date of deactivation; if you do not contact us during that 10 day period, your account and all of its files, databases, and emails may be deleted.

If you feel this deactivation was made in error, or in order to gain access to your account, please call our customer service line as soon as possible at (866) 573-4678 and press 5 to speak with a member of our Terms of Service Compliance department.
Please read the following, derived from our Terms of Service agreement, for additional information regarding the matter.

Engaging in any activity that, in HostMonster.Com's sole and absolute discretion, disrupts, interferes with, or is harmful to (or threatens to disrupt, interfere with, or be harmful to) HostMonster.Com's services, HostMonster.Com's business, operations, reputation, goodwill, subscribers and/or subscriber relations, or the ability of HostMonster.Com's subscribers to effectively use HostMonster.Com's services is prohibited.

Please review the current copy of our Terms of Service here:
http://www.hostmonster.com/cgi/terms

Thank you,
HostMonster.Com Technical Support

微微百科

MS是说你违反了他们的TOS了，可能是你的网站超载了。
另外，你的数据还可以保存10天，10天以内如果你不联系他们备份你的数据的话，你的数据将会被删除。
如果你认为是他们弄错了的话，你也可以联系他们。

PS：具体的情况，你可以联系他们。

哥是浮云

联系客服，然后按照客服说的去做就可以了，不一定非要删除你的账号。

nyhandu

明白了，我联系它们试试。

nyhandu

has D: [2:16:12 AM] Welcome to our real-time support chat. Please be patient as I take SEVERAL chats at one time. Also, after the chat has finished there is a one question survey that we would appreciate your taking.

How may I assist you?
jing long: [2:16:12 AM] kukeyaming.com has been deactivated
[2:16:21 AM] hi
Chas D: [2:16:23 AM] Please provide the last four of your cPanel password so I can verify your ownership or administrative rights to the account.
jing long: [2:16:54 AM] XXXX
[2:17:40 AM] Receives the mail, I already tested the stand to process completely,
Chas D: [2:18:52 AM] Give me a moment to look into that.
jing long: [2:19:12 AM] ok
[2:25:12 AM] hello?
Chas D: [2:25:32 AM] It looks like someone is doing a DDoS attack directly against your IP address and it was causing performance issues on the server.
它看起来象某人做着DDoS攻击直接地反对您的IP地址，并且它导致在服务器上的性能问题。
[2:25:52 AM] Because of this we cannot reactivate your account. I apologize, you will need to find a new host.
jing long: [2:26:18 AM] How do I need to manage?
[2:26:41 AM] Can trade IP?
Chas D: [2:27:38 AM] I apologize, there is no way to switch your IP. You will need to find a new host. You still have access to the cPanel and FTP so you can download your content.
jing long: [2:28:40 AM] Then my account can restore?
[2:28:53 AM] some time
Chas D: [2:29:01 AM] No. Your account can not be restored. You will need to find a new host.
jing long: [2:30:09 AM] Also more than 500 days, can refund money?
[2:31:48 AM] I very much hoped that uses HM the space
Chas D: [2:31:49 AM] Check with our billing department about that.
[2:31:55 AM]
The Billing Team is not currently available. They are here Monday through Saturday 6AM - 10PM Mountain Time. Please contact us back during that time and request to speak with our Billing Department. You will need to provide us with the following information when contacting us again:
1. The mailing (street) address on your account.
2. Your password [cPanel]
3. The last four digits of the credit card number on file or your PayPal invoice.

jing long: [2:32:40 AM] ok
[2:32:45 AM] thanks

怎么办？只能退款了？

[ 本帖最后由 nyhandu 于 2011-3-18 05:39 PM 编辑 ]

微微百科

照上面说的，也只能备份数据，退款重新购买了。

nyhandu

是呀。难道真的就这样了吧？

另百科，推荐一些贵一些的主机吧，服务好一些的

微微百科

关于这个我不是很清楚，你可以去国外主机交流版块发帖。