|
|
Unfortunately, there is no refund for your accounts. As 30 days have passed since your initial order, your cancellation can be processed only as per our “Any-Time Money Back Guarantee.” You have used 6 months of hosting and did not complete the first billing period of your account so in accordance with our Terms of service the $30 set-up fee is deducted, as well the pro-rated charge for your free domain because domain registrations are non-refundable.
You can find all this information specified in our Terms of Service:
http://www.ixwebhosting.com/index.php/v2/pages.tos
The accounts will not be automatically renewed on their expiration date and you will not be charged.
Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Tanya Zhovtobryukh
Customer Relations Dpt. |
|