请帮忙翻译一下gd的回信（已解決問題）

mgzj

We were able to successfully move the credit from your previous purchase to the requested account.
We see that the hosting account that you have set up currently has a Dedicated IP address. We would not be able to set this address at your request. We apologize for any inconvenience.
It appears that you the issue regarding the status of your account has been escalated to the appropriate department. I have looked into the escalation and they are still investigating this matter. We will contact you once the issue has been resolved. We appreciate your patience while we look further into this matter for you.
Please let us know if you have any further questions, comments, or concerns by replying to this email. Our service departments and telephone lines are open 24 hours a day, 365 days a year to accommodate your needs anytime.
If we can assist you further in this matter please let us know.

zjrocky

我们可以将你剩余的余额（也就是你的主机剩余时间）从您先前购买的帐户中转移出来。
但是我们发现你的帐户中有一个独立IP，我们无法根据您的要求设置该地址。对您造成的不便非常抱歉。
相关的情况已经由相关部门进行调查，这个调查仍然在进行中。一旦问题得到解决我们将会与您联系。
非常感谢您的耐心等待，如果您有进一步的问题请直接回复本邮件。我们的服务中心是全年24小时运作，在需要的时候您随时可以联系我们。

翻译内容未必完全完整，但是应该不影响你对这封信的内容的理解，希望我的翻译对你带来帮助。