主机被一个人工失误给意外关闭了（已解決問題）

sofanny

I investigated this and our system must have terminated your VPS for some reason. All I can see in the system is that your IP was re-provisioned to another VPS on February 8th 2011. I checked your account and you did not pay late or anything like that so there was no reason to cut it off. I looked at everything which had to do with your account but I do not find any records when,what or why your VPS was terminated. All I can guess is that somebody made an manual termination and mistyped the VPS id but that's all speculation as I do not have any proof to back that up.

I sincerely apologize for this and I added one month of credits towards your account for the inconvenience. I do hope that you accept our apology, I personally have never seen something like this before happening.

请版主帮忙翻译上面几句话，太长了，有好多我都读不懂，只能了解个大概，还请版主帮忙详细翻译一下，多谢多谢

peterkeen

我调查发现我的系统由于某些原因关闭了你的VPS. 我从系统记录里所能了解到的是你的IP在2011年2月8日被配置到另一个VPS。我检查了你的账户，发现你没有迟付款或者其它像这样的事情。所以关闭你的VPS是不合理的。我仔细检查你账户里每一个细节，可是我找不到任何记录关于什么时候还有为什么你的VPS会被关闭。我所能推断的是某个人在人工关闭VPS的时候出现了失误，将你的VPS输了进去。可是这仅仅是个人推断，我没找到任何证据来证实它。

对此，我真诚的向你道歉，另外加长一个月的有效期到你的账户作为对这次不愉快的补偿。我希望你能接受我们的道歉。我从来没有看见过类似vps被意外关闭这种事件发生过。

sofanny

谢谢楼上的兄弟

sofanny

我想再写一封回信，有哪位高手能帮忙翻译一下吗？
内容如下：
“好的，我接受你们的道歉，请把你们增加的那6美元的账户余额直接购买为当前VPS一个月的使用期吧”

kingto

Hello,  I accept your apology, would you please help me to purchase an one-month VPS using this credits balance of 6 dollars?
thanks

sofanny

对方回信了
The credit has already been added to your account. If you wish to purchase anything, just do and the system will automatically apply the credit on your invoice
这个意思是不是说，要是想购买任何服务只需要购买就可以了？
但是我不知道如何为VPS续费，面板上没有找到续费的地方，所以请版主翻译一下以下句子
”您好，我想将我的账户余额用于增加当前VPS种类一个月的使用期，但是我没有在账户面板中找到延长使用期的地方”
多谢版主

kingto

对 余额已经加到帐户里了  购买时自动使用


Hello, thanks for your reply. I'd like to use this credit for vps renewal, could you please provide me with a renewal link? thanks.

sofanny

多谢版主和peterkeen，问题解决

peterkeen

  留意效劳。