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Dear lun zhou,
Thank you for contacting Online Support. The order for 303086578 and 303330296 does not yet show in our system. Please note when using Alipay it can take up to 24 hours for the funds to be verified. During this time frame the item(s) will remain in your shopping cart. Do not modify your shopping cart during this time frame as this may result in the order being rejected.
To clarify, when you initially make your payment Alipay:
1. Collects the funds from you.
2. Verifies these funds.
3. Then submits them to us.
If the amount collected fails to match the amount of the shopping cart or if the contents of the cart has been modified, the order will be denied.
At this point in time Alipay has in fact collected the funds and will show that we have been paid, however we may have denied the order. If so, Alipay will then credit the funds back to you. This could appear as though we were paid when we have actually denied the transaction and did not collect the funds.
Please let us know if we can assist you in any other way.
Sincerely,
Stephen P.
Online Support Team |
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