IXWEBHOSTING退款问题，回信看不懂，帮帮忙呀！

cooo999

刚申请退款，回复还挺快！可是英语太菜看不明白，各位能帮我看看下一步应该怎么做呢？

这是我的申请TICKET
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Issue properties:
Issue Type: Billing
Affected Product: Hosting ID #706595: Unlimited Pro
Issue Category: Product or Plan Requests
Problem Code: Ending Service

Details given:
Hello, i do not intend to use this hosting continuously as it's not very suitable for me.
would you please help me to cancel it and refund the money? that's very kind of you.

Hosting ID #706595: Unlimited Pro

这是回复，看不懂！！求助！
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Natali K., Wed Feb 2 02:44:27 2011
Ticket Status was changed from New to On-Hold

Dear Lintao,

We are sorry to hear that you've had so many issues with your account. We do our best to provide superior support and service, but it sounds like we have failed here. We'd like to address any issues that you are currently having and to make sure that happens, I've passed this ticket along to your personal support assistant and their team. They will be contacting you soon to see if we can help you out and keep you as a customer. One thing that would assist them in this would be for you to detail the specific issues that your website is currently facing. If you've already explained these in another ticket, just point us to the ticket ID to keep you from having to type it all out again.

Should you have any further questions, please feel free to contact us at anytime, we are available 24/7.

Best regards,
Natali Kozar
Customer Relations Dpt.

tudou

谷歌翻译

我们很遗憾得知您与您的帐户已经有这么多问题。我们竭尽所能，提供卓越的支持和服务，但它听起来像我们失败了。我们想解决任何问题，您目前拥有和确保出现这种情况，我已经通过了这个沿着你的个人助理和支持他们的团队机票。他们将尽快与您联系，看看我们可以帮助您，并继续作为一个客户你。有一件事情，可以协助他们这样做会为您详细的具体问题，您的网站目前面对的问题。如果您已经在另一个解释这些票，我们只是点票ID来防止不必键入这一切了一次。

应该是给你转到your personal support地方了，他会给你联系

微微百科

没有提到退款成功与否，他们只是想知道你退款的具体原因是什么!