网站内容丢失！ 回复了邮件帮看看（已解決問題）

qq1986114

这是邮件内容， 我站今天突然就丢失了全部子网站的全部文件，半个月没动过登录过gd了，是他们的问题，邮件好像提及收费？
我想恢复最近的日期，英文怎么说。


Dear Jevon Chan,

  Thank you for contacting Online Support.

I understand that the content for these three secondary domain names has been lost. In order to successfully restore your hosting account we will need the following information. Note: We can only restore content up to 30 days back.

1. We need to know the date / time we should restore the information from.
2. What to restore: The entire site, a specific directory, a database, a file, etc.
3. Where to restore the information to.
4. Please clearly state that you accept the Restore fee of $150.00USD and provide us with the last 4 digits of the payment method on file that you wish for us to use for this charge.
5. Please clearly state that you accept the Terms of Service which you can review on our legal page.
6. Tell us if we have permission to OVERWRITE any existing data with recovered data? (If not, please tell us where to restore the information to.)
7. If you are going to need a database restored please specify the name of the previous database and the name of the new database where we will restore content to. Please provide permission to overwrite the content of that database.
8. Please clarify whether you would like the website statistics for your account restored.
9. Provide the domain name that is associated with the hosting account.

Please allow 7-10 business days to complete the restore.


Please let us know if we can assist you in any other way.

[ 本帖最后由 qq1986114 于 2011-1-21 04:09 PM 编辑 ]

微微百科

他们说了，他们只能恢复一个月以内的内容。
另外他们还需要了解以下信息：
1、他们想知道你要恢复到那一天；
2、他们还想知道你想用什么方式来恢复，是整站恢复、一些特殊目录的恢复、一个数据库的恢复还是一个文件的恢复等；
3、数据恢复到哪里去；
4、问你是否愿意支付$150的恢复费用，如果愿意请把你的支付卡的最后4位数字发给他们；
5、要你看一下他们的TOS，让你明确一下他们的服务条款；
6、告诉他们是否允许他们在恢复时覆盖某些文件？
7、如果你需要恢复某些数据库，请将数据库的名称及恢复后的名称发给他们；
8、请说明你是否想恢复你的网站账户统计区域；
9、提供域名和相应的主机账号。

他们将在7到10个工作日内完成恢复。


[ 本帖最后由 微微百科 于 2011-1-21 04:28 PM 编辑 ]

qq1986114

4. Please clearly state that you accept the Restore fee of $150.00USD and provide us with the last 4 digits of the payment method on file that you wish for us to use for this charge.

这一定要付款？ 还是？明确一下

qq1986114

4. Please clearly state that you accept the Restore fee of $150.00USD and provide us with the last 4 digits of the payment method on file that you wish for us to use for this charge.

这一定要付款？ 还是？明确一下

kingto

恢复费用150美元，必须交纳

微微百科

是的，必须交纳，只要你想恢复数据！！！

kingto