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yongaihong00
发表于 2011-1-14 09:47:04
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和他们客服的聊天记录！聊迷糊了！老大帮忙看看
08:57Zee S: Hello and thank you for contacting Arvixe. How May I help you today?
08:58Hello!: Hello! I purchased an independent IP where to display?
08:59Zee S: 69.57.180.61 is your dedicated IP
09:01Hello!: Two days ago I purchased three IP!
09:03Zee S: there is only one addon and one dedicated IP was added
09:03Zee S: one account can have only one IP
09:04Hello!: Then I purchased the three independent IP where?
09:05Zee S: why you need three Ips when you cannot use them ?
09:06Hello!: I already paid for!
09:07Zee S: You only paid for Dedicated IP Address Addon (Domain 19861021.com) Pre-paid for a month
09:08Hello!: yes!
09:08Zee S: that is one dedicated IP
09:08Zee S: not three
09:08Zee S: you were charged only $2 for one IP
09:09Hello!: Business Name:
Arvixe Web Solutions (the recipient of this payment is Verified)
E-mail:
support@arvixe.com
-------------------------------------------------- ------------------------------
Total amount:
- $ 6.00 USD
Fee amount:
$ 0.00 USD
Net:
- $ 6.00 USD
-------------------------------------------------- ------------------------------
Item Amount:
$ 6.00 USD
Sales Tax:
$ 0.00 USD
Shipping:
$ 0.00 USD
Fee:
$ 0.00 USD
Quantity:
1
-------------------------------------------------- ------------------------------
Item Name:
Arvixe Billing Payment: 我的账户
Date:
January 12, 2011
Time:
19:02:40 CTT
Status:
Completed
09:09Hello!: This is the transaction information!
09:10Zee S: 我的账户 is a PersonalClassPro account
09:11Zee S: not BusinessClass
09:11Zee S: whats the domain name?
09:12Hello!: Has been successful! But I did not receive products.
09:13Hello!: Payment has been successful! But I did not receive products.
09:15Zee S: Under the billing account 我的账户, I do not see any such payment or bill
09:15Zee S: please login to billing.arvixe.com and verify it
09:20Hello!: Today I received an e-mail do not know what that means.
09:20Hello!: Hello,
You can't actually have more than one dedicated ip on a linux personal class account because of a limitation in cpanel. I've removed the order for additional ips. Please let us know if you have any other questions, thanks.
Jessica Scott
http://www.arvixe.com
Arvixe, LLC
Vote for Arvixe to become HostReview's 2010 Top Web Host @ http://bit.ly/gLjHdA . Your support is greatly appreciated!
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HELP US HELP YOU: If you are not satisfied with this response, please forward this e-mail to our quality assurance department at qa@arvixe.com.
===================
NOTE: Is this an urgent request? You may wish to contact us by calling 1-888-927-8493 or starting a live chat at http://www.arvixe.com . You can view a history of your tickets by logging in at http://support.arvixe.com
Ticket Details
09:21Zee S: so
09:21Zee S: it shows that you were not billed
09:21Zee S: bill was added because you ordered it
09:21Zee S: and since you cannot have multiple Ips, so bills were removed
09:23Hello!: I am a linux host! Your customer service told me that Linux can use multiple IP hosts need them to help me.
09:24Zee S: no
09:24Hello!: Why now been revoked?
09:24Zee S: on Linux, one account can have only one IP
09:25Hello!: How to add multiple IP?
09:25Zee S: you cannot add multiple Ips to one account
09:25Zee S: One IP to One account
09:27Hello!: Which of your products can add multiple IP?
09:29Zee S: none of the Linux product can add multiple Ips to one account
09:29Zee S: If you need multiple Ips , you need multiple accounts on Linux
09:30Hello!: How to do this? Create more than one account?
09:31Zee S: you need to order new account
09:32Hello!: An account can purchase multiple products is not it?
09:34Zee S: a billing account can purchase multiple Hosting accounts
09:36Hello!: I had purchased an independent IP will refund me the money?
09:36Zee S: you have already purchased that
09:36Zee S: so it cannot be refunded
09:36Zee S: however it can be canceled after one month
09:39Hello!: I purchased three separate IP I had, but I did not receive payment product! Why not get a refund? If you do not have my money back I should be able to be with these independent IP.
09:41Zee S: I have already advised that only bill was added
09:41Zee S: you WERE not charged
09:41Zee S: if you were not charged so what should we refund? |
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