Arvixe 问题！

yongaihong00

已经把账号和密码发送过来了！但是怎样去控制面板呢？

开心私塾

可以官方网站登陆，

yongaihong00

08:06Kevin Hall: Hello, Thanks for contacting Arvixe support, how can i assist you today?
08:06aoao: Hello! I January 8, 2011 to pay a sum of your order! But I did not have receive the product but also in the login account after the settlement was not real! My account number is: aoao my mailbox: xiefuyong4688@yahoo.cn
Please help me solve some problems.

08:08aoao: I am a Chinese! Not very good in language, please forgive

08:08Kevin Hall: Your account is created, Is there anything else i can help you with today?
08:10aoao: After the success of my payment but did not receive the product!

08:10aoao: Has been 3 days.

08:11aoao: I use paypal payment!

08:12aoao: 日期 类型 状态 详细信息 金额
2011年01月08日 付款到Arvixe Web Solutions 已完成 ... -$ 78.80 USD

08:12Kevin Hall: I have created this for you
08:12Kevin Hall: It is already active

08:12Kevin Hall: You now have the welcome email.
08:17aoao: Welcome e-mail is opened the virtual host it?

08:20Kevin Hall: Correct
08:21aoao: Now you can help me solve this problem? I have not received payment products, but when prompted to log in http://billing.arvixe.com/ "You have an outstanding payment of $ 78.80. Please click here to make a payment." But I have paid why this was still Shows I did not pay?

08:22Kevin Hall: If we have received the payment that balance would be cleared.
08:23aoao: But I already paid for!

08:25Kevin Hall: There are currently 0 payments made to your account.
08:35aoao: I called PayPal to their staff told me the money has been paid to you!

08:37Kevin Hall: Then it will show up on the account when we have received it.
08:38aoao: My PayPal account is: 269816811@qq.com. Please tell me my payment history, thank you

08:39Kevin Hall: There are no payments on this account currently
08:40aoao: You check it?

08:40Kevin Hall: Yes, i have your account up here.
08:41aoao: Means that I can use the product it?

08:42Kevin Hall: Currently there is a payment of 78$ due.
08:47aoao: I tried calling their customer service PayPal told me that money has been paid to your company! How long to wait before I can use your products? My PayPal account is: 269816811@qq.com. My PayPal account you can query that?

08:48aoao: 78.80 U.S. I've been using PayPal to pay already! PayPal account is: 269816811@qq.com.

08:49Kevin Hall: Currently there are no payments from that address on this account.

开心私塾

提供一个你的联系邮箱给我，我来问你几个问题，
首先，你现在看看有没有收到主机商的邮件。提示购买成功，你使用的paypal是否认证，
国外的一般不能使用贝宝付款。

yongaihong00

我的邮箱：269816811@qq.com
我的PayPal没有认证但是我给客服打电话说已经支付给了卖家！我问 Arvixe 客服 他说没有收到款项！我又给sales@arvixe.com发送了一封邮件 告诉他们我已经付款了！哎~~愁死了、

[ 本帖最后由 yongaihong00 于 2011-1-10 09:35 AM 编辑 ]

微微百科

真搞不懂他们客服是干什么的，一会说付款到了，一会讲没有到。真是奇怪！！！
不过，此种支付方式应该是支持的。

yongaihong00

他们支持PayPal

yongaihong00

我的这个帖子的账号密码我才搞明白是干什么的！ 原来是支持中心的账号和密码而不是控制面板的。

yongaihong00

已经给他们发过去了！不知道等到什么时候他们才会处理。

yongaihong00

请稍候，操作员将尽快与您。
You are now chatting with Xavier S - Sales
10:23Xavier S: Hello and thank you for contacting Arvixe. How can I assist you?
10:23Xavier S: May I have your billing username (the one you use to login to billing.arvixe.com with)?
10:23I already paid for! But the virtual host has not yet opened. : Hello! I have already paid to you, but I have not received the product.
10:25I already paid for! But the virtual host has not yet opened. : My hosting account: aoao
交易号
10:25I already paid for! But the virtual host has not yet opened. : My hosting account: aoao
交易号
PayPal Account: 269816811@qq.com
10:26Xavier S: Hvae you sent it as an echeck ?
10:28I already paid for! But the virtual host has not yet opened. : I have transaction information!
10:28Xavier S: our admin will verify the details and setup the accoutn for you
10:28Xavier S: ?
10:33I already paid for! But the virtual host has not yet opened. : I do not quite understand your point, but you only need to tell me you need me to provide what information you can.
10:34I already paid for! But the virtual host has not yet opened. : I am not familiar with the English! Sorry
10:34Xavier S: Yes, the payment is still not added to you billing section
10:34Xavier S: it normally happen when you make the paypal payment as echeck
10:35Xavier S: so that payment get credited to our account after a few days
10:40I already paid for! But the virtual host has not yet opened. : You can check the transactions of our number?
10:40Xavier S: No it is not showing a transaction id in our billing
10:42Xavier S: Please email us the transaction details to sales@arvixe.com
10:42Xavier S: our admin will verify it and get back to you about it
10:43I already paid for! But the virtual host has not yet opened. : 交易号
10:45Xavier S: Please email it to sales@arvixe.com
10:45I already paid for! But the virtual host has not yet opened. : The transaction number is unique in the January 8, 2011
10:46Xavier S: Sorry, we have still not recieved it
10:47Xavier S: please email us those transaction details to sales@arvixe.com