帮忙翻译一下（已解決問題）

龙龙g

Hello,

Thank you for getting in touch!

Indeed, your account has been scheduled for automatic renewal 15 days prior to expiration date and was renewed automatically for the standard 1 year period. Let me explain that this is made for the convenience of our customers, the greater majority of whom prefer having their accounts renewed on an yearly basis. Thus, you do not worry about expiration and possible suspension of the service every month.

We are aware, however, that there are always customers who might not be happy with the universal solution and not authorize such a transaction as they would prefer a different solution. To give such customers like you an opportunity to choose a more convenient renewal cycle, we send early reminders about the upcoming renewal and the expected renewal period. I see from our system logs that you have received 2 notifications regarding the forthcoming billing. As you have not informed us that you did not wish to go with the suggested cycle and you have not renewed manually on a more preferable one, our system automatically billed you for the standard term of 1 year.

I completely understand that this might be confusing and frustrating for you. Yet, we do our best to give you as early notice as possible regarding the forthcoming renewal and allow you to choose a more convenient solution.

As you might have noticed in the sales receipt you have received, renewal sales are final and non-refundable. Nevertheless, I understand the situation and am willing to work with you and offer you a couple more affordable resolutions of the situation:

-- The first alternative is to use your account with another domain name for another project for example. We will register the domain for free for you. It can be any available domain with the following extensions: .com, .net, .info, .biz, .org, .us Just pick up a domain you would like to have and we will do the rest for you.

-- The other option I can offer you is to switch your billing cycle to 3 months by withholding the applicable 3 months renewal fee of $29.85 and a $30 billing cycle switch fee. With this custom offer you will get a partial refund of $47.55 and your account will remain on 3 months recurring cycle.

I hope that one of the solutions offered will be suitable for you. Please advise how to proceed.

Best Regards,
Val M.
Supervisor,
Technical Support Team

kingto

您好，
感谢与我们取得联络。

您的帐户已被计划在过期日前15天时自动续费，周期为1年期。
请允许我解释一下，这个政策（指自动续费）对于客户们是方便的，多半数的人们更希望他们的帐户按整年续费。因此，他们可以不必每个月都惦记因为过期从而引起的帐户被停用而担心和忧虑。

我从我们的系统里看到我们向您发送过两封提醒到期的信件，但您没有手动续费也没有反馈给我们您接下来想要何种方式，所以我们的系统自动生成了1年期续费账单。

我完全了解您的困惑和对此引起的失望，而我们亦尽力在最早时间发放了过期提示，也允许您选择一个更方便的方案。

续费是不可退款的，不过 我理解您的境遇，也非常乐意给您提供一个优惠缓解您的支付压力。
第一，您可以免费注册一个域名；
第二，我们承诺若您接下来的时间选择3个月周期的续费，我们将按最低价提供给您续费，由此可以节省47.55美元的费用。
希望这两种优惠中的一种您能够觉得合适。请继续回复我们您想要如何进行进行下一步的行动。

龙龙g

谢谢。

麻烦帮我再翻译一下以下内容：

我坚持要求取消续费，并将已经产生的费用进行退还。

kingto

hello, i have to insist that you must cancel the automatic renewal for my account and refund me the money immediately. thanks.

龙龙g

谢谢。