急，请教大家帮帮忙！

ping800521 · 发表于 2008-1-8 20:04:58

我的HM空间打不开了，他们给发的邮件是这样的：
Your HostMonster.Com account for pingshuiyuan.com was deactivated (reason: suspicious activity on this account). This means no email at your domain can be received and your webpage will not come up. Your data is still available. You will not be able to re-activate your account until the underlying issue has been resolved. If you feel this deactivation is in error, please contact support as soon as possible.
由于英语不是很好，和他们直接聊不来，哪位朋友可以帮帮我联系一下他们的客服，看看是什么问题，应该怎样解决，小弟不胜感谢。

PowerShock · 发表于 2008-1-8 21:20:27

你的帐号被封了，但是数据还有效，只是网页和email收不了。因为你的帐号有有嫌疑的活动。
他叫你解决那些的问题。。。。

ping800521 · 发表于 2008-1-9 12:28:39

大致的意思我懂，就是想找人帮忙联系下他们的客服看看怎么解决

PowerShock · 发表于 2008-1-9 12:33:44

怎么帮你跟他们聊？我没用过HM的live chat.

他会不会认为我是冒充的

PowerShock · 发表于 2008-1-9 13:00:14

正在冒充你在HM里live chat.............

HM的live chat有点水哦，N分钟都不回一句话。

PowerShock · 发表于 2008-1-9 13:07:27

聊完了，他说你没有验证，叫你打电话去验证，或者把你的身份证照片和你的域名发email去验证。电话和email看下面的聊天纪录。
顺便帮你问过了，中国的身份证都可以的。

美国佬也管的那么严

我还不知道搞个空间也要验证的呢

mdocea [23:42]: Thank you for choosing Live Chat. Please allow me a minute or two to review and respond to your question. If you have not already provided your Main Domain name please do so now along with any additional details you feel I should have. I take multiple chats at once. There will be a delay between my replies. Thank you for your patience. I will be right with you.

pingshuiyuan.com [23:42]: My account for pingshuiyuan.com is deactivated. What had happened to it and what should i do

mdocea [23:46]: We verify all accounts your account has not yet been verified. Please contact the verification department directly at: 1 866 573 4678 (They are in the office Monday through Friday from 8am - 5pm MST) OR send them an email with your picture ID and domain name to: verification@hostmonster.com or Fax#: 1 801 765 1992

pingshuiyuan.com [23:49]: you mean you need to see a picture of my photo ID card, if i verify via email?
[23:52]: Hello?

mdocea [23:56]: Yes or you can call them.

pingshuiyuan.com [23:57]: I live in China, so my ID card is in Chinese. Is that OK?

mdocea [23:58]: Yes.

pingshuiyuan.com [23:59]: ok, thanks, cu

mdocea [00:00]: Thank you for contacting support and have a great day. :lol :lol :lol :lol