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我开始写的内容是这样的
Name : liu xuejian
Phone : 07976571462
Domain Name :
ShopperID : 38934965
Shopper Validated : Yes
Browser : Firefox Version : 3.6.12
Permission to access server : yes
Issue : The following files I can't delete myself, please help:
/520/32/32.zip
When I upload files sometimes due to the network connection problem the uploading is aborted. The unfinished files during the
uploading process won't be able to deleted. I can't delete,rename,move those files whether via a FTP client or the control
panel. Please try to fix it!
然后几个小时之后他们的回复
Dear liu xuejian,
Thank you for contacting online support.
If you are unable to remove these files through an FTP client or your File Manager, we can attempt to remove them for you. To do so, we will require the following information:
Your 4 digit Support PIN
The exact file names and full path to them
Your expressed permission to access your hosting account and remove these files
Once we have this information, we will remove the files on your behalf.
Please let us know if we can help you in any other way.
Sincerely,
Nick K.
Online Support
要我提供什么呢？我该怎样回复。知道的帮忙解释下 拜谢了。 |
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英文翻译专版
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