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The following reply was added to your ticket (1338957) by Inna F:
Dear Zhuangde,
Unfortunately, some of your user details could not be verified by our checking system and that is why we can't proceed with your order at the moment. These details should be verified by phone only for preventing the secure data to be placed in the ticket. Please, could you let us know the contact number we may use to reach you and the best time to call you.
If you have any questions or concerns or you want to call us back to expedite verification you may contact Ix web hosting 24/7 at 614-534-1961 international or +1-800-385-0450 within the States.
Respectfully,
Inna Fedenko
Customer Relations Dpt.
Click here to login and view the ticket:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1338957
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Subject: Order Verification
Account Link: General Inquiry
Category: Sales
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Your initial inquiry:
We are trying to reach you regarding order ID 578532 that you recently placed with us. We would like to speak with you to verify your account details and order information so that this order can be processed correctly. Your order cannot be processed until we are able to speak with you.
You will be receiving a phone call using the number we have on file for your account. If you would rather be reached at an alternate number, or if there is a preferred time when we may contact you, please update this ticket with that information.
We greatly appreciate your time and your business.
Please do not reply to this email as it is sent to you automatically and your answer will not be received. Instead, please respond to us by updating the ticket. Alternatively, you can reach us by 24/7 Live Chat at
http://www.ixwebhosting.com/index.php/pages.LiveChat
or by telephone at 1-800-385-0450 (international +1-614-534-1961).
Thank you!
Helpdesk System
IX Web Hosting
https://www.ixwebhosting.com |
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