刚收到IX的系统信，讲CP9和CP10维护的事，E文好的来翻译下

alpha.st

Dear An,

I am writing to you to apologize. Last Thursday, October 14th through Saturday, October 16th, our CP9 & CP10 customers were put through frustrating and severe service issues, which should not have happened.

We had become arrogant with our level of confidence in making changes to our new infrastructure, and wrongfully assumed that there would be no problems in the change we had decided to make. In doing so, we put all of you through a lengthy and horrible period of multiple outages. Clearly this is terrible service, and not the kind of provider we want to be.

For those of you that are interested in understanding the full technical explanation of the issues that caused the service problems, please read the "post-mortem" that is posted on our blog. There is one bit of bad news, all customers on CP10 will have to undergo a 5 minute restart on Wednesday, October 20th in order to prevent a possible repeat of Saturday afternoon's outage. Please read the blog post for details.

We have definitely learned some valuable lessons from this outage and we want to commit to all of you that we will not repeat the same mistake again. So we are making some changes. First, we have instituted a maintenance freeze for the time being, so that only emergency maintenances will be allowed to happen for now. Emergency is defined as a maintenance that has to happen to correct or prevent a problem that is customer affecting. Second, we are hardening and cleaning up our testing procedures and back-out plan policies for all production environment changes. Third, a new Change Management Advisory Board made up of our senior leadership team will review and approve all changes to our systems, software, or inte**ces from now on.

I sincerely hope that you will forgive us, and give us the opportunity to prove that we are taking this very, very seriously.

Fathi Said, CEO
IX Web Hosting

syh863718

我也收到了，好像是说宕机的事情。10月20日要中断5分钟。

gypworks526

道谦信