发ticket要退款，IX说可以增加了一个月时间

login.zhang · 发表于 2010-10-16 17:04:02

The status of your ticket (1327223) has been changed from Open to On-Hold by Inna F.

This update was added:
Dear XX,

As 30 days ahev passed since your initial order, the cancellation will be processed as per our Anytime money back guarantee. Thus, the refund you will receive if you confirm the account cancellation will be $57.18.
Please, let us know whether we should proceed with the cancellation of your account.
I would like to express my sincerest apologies about the recent cp10 down issue. It is unfortunate that these types of problems occur on occasion, and we are sorry that this has caused you and your business frustration. We definitely want you to know that we are interested in the all issues that our customers are having and doing our best to make sure that the issue does not occur again. As compensation for the recent issue, we will add one additional months of hosting to your account. Please, let us know your decision and we will proceed shortly.
Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Inna Fedenko
Customer Relations Dpt.

gypworks526 · 发表于 2010-10-16 17:09:28

你可以选择他们的增加一个月的时间..也可以选款的..

login.zhang · 发表于 2010-10-16 17:16:13

退款就不值了，少了一半...不退加送的还34个月

gypworks526 · 发表于 2010-10-16 17:19:56

roror999 · 发表于 2010-10-16 17:31:12

原帖由 gypworks526 于 2010-10-16 05:09 PM 发表
你可以选择他们的增加一个月的时间..也可以选款的..

总体来说，版主是挺维护这家公司的

说话很温和，没有一点用户被长时间宕机后的愤怒

而且还在多个贴子里快速回复自己的ixwebhosting空间已经被回复了

gypworks526 · 发表于 2010-10-16 17:34:25

我的昨天也当了...

愤怒没有用的啊

hualala · 发表于 2010-10-16 17:37:01

关键我一直到现在都没恢复，2天了

silencingforme · 发表于 2010-10-16 19:36:20

杯具
~！

dxz100 · 发表于 2010-10-16 19:44:52

不发TICKET 能不能赔偿1个月?

gp100 · 发表于 2010-10-16 20:18:45

才几天又down机，该空间商确实有点问题

发ticket要退款，IX说可以增加了一个月时间

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