我申请了退款，请帮我看看这是什么意思

zxcvb

Hello,

We are sorry for all inconveniences caused to you while using our services. We are constantly working on the quality of the provided services and are trying to make it comfortable for each customer to host their site with us or choose other services we present. Anyway, in order to be able to assist you quicker we ask you to specify an exact problem you are facing with. One of the customer relations managers, who is working on our services quality improvement, will contact you within the shortest possible time. Still, please update this ticket with a specific issue that took place. We thank you for your patience.

Kind regards,
Dmitriy Pavlov
Technical Support
24/7 Live Chat

gypworks526

没有给你退款处理，继续回复那个ticket申请。

zxcvb

我要怎么回复他们才会处理？

gypworks526

就是表明
你已经确定了要退款。

zxcvb

好的 谢谢

gypworks526

zxcvb

这样的回复是不是表示已经接受我的退款，帮我处理了
Dear Yuan,

In order to continue with your request for cancellation, we have forwarded your inquiry to our cancellation department. Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service.

If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged.

If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have not finished your initial billing cycle and did not pay this set-up fee at signup.

For a full description of our guarantees, please consult the terms of service.

If you have any extra products (Merchant Services, SSL certificates, etc), please specify if you would like them canceled as well. If so, please update this ticket with all products you wish to cancel and what hosting product it is assigned to. We thank you for your patience as your request is processed.

Kind regards,
Alex Klimov
Technical support

gypworks526

已经给你转到退款部门处理，但是还没有给你退款。

zxcvb

是不是说我现在就等他们退款就可以了，不需要在回复了吧？

goforwalk

退个款都这么复杂。。。。我也想退款了。。。。