救命！刚才不小心把hm空间根目录的文件删除了，怎么办？

kkbs

多谢各位的热心关注和帮忙，我的系统已经完全恢复了，再一次对热心的朋友们表示感谢！
我不会英语，我用软件翻译和客服交流了一下，总算搞好了！在此，我把聊天记录发过来，预备将来对其他菜鸟朋友有点帮助吧。



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Chat Content:

ahodgson: [4:53:01 AM] Welcome to our real-time support chat. How can I help you today?
duan: [4:53:01 AM] hi I Careless delete some Root files/folders which I'd like restored from backup

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Nick: [4:53:53 AM] Welcome to our real-time support chat. How can I help you today? Please be patient if it takes me a while to respond as I am chatting with several customers simultaneously.

Also, please remember to take the survey after the chat ends.
duan: [4:53:53 AM] hi I Careless delete some Root files/folders which I'd like restored from backup
Nick: [4:54:12 AM] what is the name of your domain so I can pull up your account? Also, if you need us to make any changes or give out specific information we'll need you to verify either the last 4 digits of your control panel password (include case-sensitivity) or the last 4 digits of the debit/credit card we have on file, or the last invoice number if paid with Paypal
duan: [4:55:07 AM] Domain Name: XXX Password: XXX
Nick: [4:56:14 AM] one second please
duan: [4:56:41 AM] ok
[4:58:14 AM] I'm sorry, I do not English, translation software is a little slow
Nick: [4:58:40 AM] the last 4 digits "XXX"
[4:58:47 AM] aren't taking as the password
duan: [4:59:19 AM] XXX
Nick: [5:02:28 AM] thanks
[5:02:36 AM] did you want the entire account restored?
duan: [5:03:00 AM] yes
Nick: [5:03:08 AM] Please note this will restore all the files, databases, zone changes, etc.
[5:03:12 AM] for all the domains on the account
duan: [5:03:37 AM] ok
Nick: [5:07:11 AM] did you want this restored from sept. 27 or 28? which one?
duan: [5:07:31 AM] 27
Nick: [5:10:10 AM] i've initiated a restore
[5:10:33 AM] please allow 1-4 hours for this to complete
[5:10:38 AM] Thank you for trying support Live Chat. If you have additional questions, many answers can be found through our Knowledgebase. If you have other issues arise please let us know over live chat or give our Ticket Center a try.

Remember our World Class Support is just a click away!

Please remember to take the survey after the chat ends.

开心私塾

呵呵，解决就好，恭喜一下。

kkbs

谢谢