服务商的回信

firewall · 发表于 2007-10-21 21:29:28

我给服务商写了信，内容如下：

Sorry, I met a lot of problems

(1)FTP main accounts can not login
(2)Can not Addon Domains sohu.com
(3)Can not Parked Domains sohu.com

please reset my account to the very beginning when I bought it.
---------------------------------------------------------------
他们也给我回信了，可我没看明白，请版主帮我分析一下，内容如下：

If you let us know the domain you are hosting with us I can resend your account information.
Unfortunately we are unable to offer account resets. Please login to your cpanel and delete the files you no longer require, or do this via FTP making sure not to delete any folders that were there when the account was created.
You are best to only delete folders and files inside the public_html folder but please make sure not to delete the cgi-bin folder inside the public_html folder. Before doing the deletions, if you have done any Fantastico installs, uninstall the apps using the Fantastico menu so as to ensure that your Fantastico information regarding mySQL database usage is kept up to date.
Please leave the following folders intact - do not delete them :
etc folder : This is not to upload to, this folder is for the system.
mail folder : This folder is for the system in regards to the email accounts for your site. You should not make any changes to this folder.
public_ftp : This folder is for accounts that setup anonymous FTP
public_html : This is the folder you will upload your files to.
cgi-bin: This folder is for CGI scripts.
tmp : This is a folder for the sytem.
www : is a copy of the files in the public_html folder. You do not want to delete files in this folder. It will delete them from public_html folder.

忧伤b小调 · 发表于 2007-10-21 21:41:08

他们的意思就是现在无法给你恢复,必须要做到以下几点.

登陆cpanel面板删除"public_html"文件夹里的内容.但是不要删出"cgi - bin" 文件夹里的内容.如果你安装了"fantastico"里的整站程序,必须要用通过"fantastico"的卸载程序,
还有就除了"public_html"文件夹外,其他的文件夹不要做任何修改.

搞好之后,再回复他们,应该就可以了.

大漠孤狼 · 发表于 2007-10-21 21:43:32

要你的主域名，不说主域名他们找不到你是哪个

忧伤b小调 · 发表于 2007-10-21 21:44:54

对,提供给他们你的主域名,密码,等等详细点的资料.

刚才忘记了.

firewall · 发表于 2007-10-21 21:54:29

还要我的密码？是密码的第一位和最后一位吧。

他们没说要我的其它详细资料啊。

firewall · 发表于 2007-10-21 21:56:08

不删除"public_html"文件夹里的内容
不卸载"fantastico"的程序

也行吧，反正这些我不要了，他们一还原初始状态就没了。

firewall · 发表于 2007-10-21 21:59:09

他们又回信了，内容如下：
Your critical account information was re-sent to: "abc1988@163.com", which is listed as the contact for the account. You may need to check your bulk / spam folder.

If you need to change the email address on file, please reply with the following:

cPanel / Plesk username or the primary domain on the account:
Last 4 digits of the credit card we have on file for verification:

If you can not supply the last 4 digits of the credit card, please provide:

cPanel or Plesk username or the primary domain on the account:
First and last digits of the password on file:
Your full postal mailing address:
Telephone number:

firewall · 发表于 2007-10-21 22:09:19

我分析，他们的意思是说，如果我要改变我的电子邮件地址，那就提供cpanel或plesk用户或主域上的帐户第一位和最后一位的密码和完整的邮政通信地址和电话号码，如果我不想改变我的电子邮件地址，那就不用提供这些了。

firewall · 发表于 2007-10-21 22:15:40

他们又说：
Please let us know if you need anything else.

这是什么意思啊？

大漠孤狼 · 发表于 2007-10-21 22:21:49

原帖由 firewall 于 2007-10-21 09:59 PM 发表
他们又回信了，内容如下：
Your critical account information was re-sent to: "abc1988@163.com", which is listed as the contact for the account. You may need to check your bulk / spam folder.

If you need to ...

把账户信息重新发送给你了