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It appears you had canceled your hosting account but had not written or called in to request a refund. Refunds are not processed automatically when you cancel a product, you must contact customer support to request a refund on any product.
I have requested that a refund be applied to your account for the canceled hosting account as per your request. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.
Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.
Please let us know if we can assist you in any other way.
Sincerely,
Bobby P.
Online Support |
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