空间突然封了,之前收到过两份邮件!

lating

Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.

Dear nanyuguo,

This is an automated response from Lunarpages Online HelpDesk to inform you that a ticket regarding:

    Subject: Account move to hope--> verybusiness.com

has been created. You may also view the progress of this ticket online at: http://support.lunarpages.com/tickets/view/1986230

Your ticket ID is 1986230.

Lunarpages Web Hosting Helpdesk
https://support.lunarpages.com

收到的邮箱两份内容差不多一样,但是我们没提交过邮件中提到的支持ID的信息,很奇,再支持后台也找不到这几个ID的信息,现在该怎么办了?有遇到这样的朋友没,说下你们是怎么解决的?

开心私塾

登陆官方的支持中心查找，你是不是提交了什么账户转移之类的求助？现在最好的办法就是联系客服问问。

lating

Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.

Dear nanyuguo,

A technician responded to your ticket with:

    Hello,

    After speaking with you today on the phone, you mentioned that you would look into this issue, to make sure that your account will not suffer from any unnecessary issues or down time.

    Please respond to ticket to resolve this issue or call us, so that we can move swiftly to get your site back online.

    Best Regards,
    Charles Jackson
    JSA I - System Administrator Team
    Lunarpages Webhosting

Additionally, you may also view the entire ticket by visiting: http://support.lunarpages.com/tickets/view/1983998

Your ticket ID is 1983998.

Lunarpages Web Hosting Helpdesk
https://support.lunarpages.com

其中一分信,我没看懂说什么意思!近一个月内我没有提交过任何支持信息的!

开心私塾

怎么还有提到电话？联系客服吧，他们最清楚。

lating

他们是打电话到家里过,昨天,我爱人接的,说的英文,没听懂说什么,后来就把电话给挂了!

开心私塾

那就是了，看第一封信说什么账号转移，应该就是这个问题，你应该发邮件给客服，我只能从你给我的邮件这么判断、

lating

嗯,刚才一个朋友看了也这么说,好象是把我的账号给转移到别的服务器上!

[ 本帖最后由 lating 于 2010-9-1 05:31 PM 编辑 ]