Hello Mr. Chen,
My name is Nancy and I'm with the Quality Assurance Department at Lunarpages Web Hosting. I?m in contact regarding your recent cancellation request and to ensure that while you were hosting with Lunarpages you had a positive experience.
If you could provide any feedback about our services and your reasons for closing the account, it would be greatly appreciated. We have implemented this process as we value your opinions and input and we hope to incorporate the feedback received in new future services.
I also wanted to mention to you a new promotion we have where upon renewal of any 12 or 24 month Basic, Business or Windows hosting plan, you receive $700 of CoffeeCup webmaster and web design software FREE. We can check if you qualify for a free domain name, and if you do, you can start over with a new domain and create an entire new website using your CoffeeCup software. If you are interested in this alternative, please let us know and we can get your new domain name and software set up.
Meanwhile, I have verified your credit card information and I'm ready to proceed with your cancellation.
If you require a phone call to discuss this, please provide your contact number and a time we can call you.
Should you have any further questions please feel free to contact us.
Best Regards,
Nancy Evans
Customer Service Representative
Phone: 1-714-521-8150 |