退款失败,被扣一半的钱,干脆不退了（已解決問題）

80000

空间退款失败,被扣一半的钱,干脆不退了我从买原主机英语该咋写

80000

由于误删空间一时心急就让退款了,先在又想买回原来的空间,

kingto

Hello, I'd like to repurchase my previous hosting as the process of my refundment went failed, shall I? thanks

kingto

哦 那后半句删了，直接说
Hello, I'd like to repurchase my previous hosting, thx.
就行了

80000

回信了啥意思??让我从买还是等他呀

Thank you for contacting Online Support.

This email is a notice that the refund you requested from a previous incident, #9646820
- where you asked us to refund Items canceled. When items are canceled the funding for that purchase can be refunded or credit moved to an existing product on account. To buy something new we would have to refund.

Please let us know if we can assist you in any other way.
Sincerely,
Travis P.
Online Support

[ 本帖最后由 80000 于 2010-8-18 02:33 PM 编辑 ]

kingto

他说产品如果已经被删了，您可以申请退款或将这笔款项作为账户余额给其他存在的产品使用，总之这两个用途的金额都是相等的。

另外，想购买一个新的产品的话他们说请您直接退款即可。


....
看来他们理解的不是很明确，那就重新把整句都给他们：
Hello, I'd like to repurchase my previous hosting as the process of my refundment went failed, shall I? thanks

80000

又来一封
我写的
Hello, I'd like to repurchase my previous hosting, thx.

---------------------------------------------------------
他回的

Thank you for contacting Online Support.

You may purchase hosting plans at any time from the URL below:

http://www.godaddy.com/hosting/web-hosting.aspx?ci=8971

Please note that you cannot 'repurchase' canceled hosting or previous hosting plans you may have had. In addition, if you require your hosting account to be restored, this is a separate process as well. This would be required if you lost previous hosted content and do not have any backups on your local system.

In order to successfully restore your hosting account we will need the following information. Note: We can only restore hosting accounts within 30 days of cancellation.

It is very important that you purchase and set up a new service, so that your content has somewhere to be restored to.

1. We need to know the date / time we should restore the information from.
2. What to restore: The entire site, a specific directory, a database, a file, etc.
3. Where to restore the information to.
4. Please clearly state that you accept the Restore fee of $150.00 and provide us with the last 4 digits of the payment method on file that you wish for us to use for this charge.
5. Tell us if we have permission to OVERWRITE any existing data with recovered data? (If not, please tell us where to restore the information to.)
6. If you are going to need a database restored please specify the name of the previous database and the name of the new database where we will restore content to. Please provide permission to overwrite the content of that database.
7. Please clarify whether you would like the website statistics for your account restored.
8. Provide the domain name that is associated with the hosting account.
9. Your 4 digit support pin to validate the account.

Please allow 7-10 business days to complete the restore.

Use the instructions below to locate the 4-digit Support PIN for your account. You may also modify this setting using these instructions:

• Select 'Account Settings' from the 'My Account' menu
• Click on the 'Account Security Information' link
• Confirm your email address in the 'confirm Email' field
• Enter in your password in the 'Current Password' field
• In the space marked 'Call-in PIN', enter a 4-digit number that you will supply to our Customer Service or Technical Support Representatives in order to verify your identity and customer account
• When you are done, click on the green 'Save Changes' button

Please let us know if we can assist you in any other way.

Sincerely,
Sarah  P.
Online Support Team

kingto

.....
他直接否定了咱们想要不退款并买回原来主机的决定
他们说您必须接受退款然后按他们提供的链接重新购买一个新主机

80000

感谢斑主帮忙, 你真是好人

kingto

祝您用到称心如意的主机