CMW: [7:55:19 AM] Welcome to our real-time support chat. I appreciate your patience as I'm assisting multiple customers at once. How can I help you today?
KE7EN: [7:55:19 AM] I don't usually connected database
[7:55:35 AM] Hello, I am Chinese customers. Recently, web server is often wrong. I don't want to change server, Can? T often Can connect to MySQL server socket or local '/ var/the lib/MySQL/MySQL sock' (11).
Has continued for a month
CMW: [7:55:58 AM] What is the primary domain name on your account so I can take a look?
KE7EN: [7:56:14 AM] jysy.org
CMW: [7:57:07 AM] It appears that one of our technicians is currently investigating a performance issue on the server. You can learn more about what "investigating performance" means here: http://helpdesk.bluehost.com/index.php/kb/article/486. I'm sorry for the inconvenience. He should be finished working on the server in about 30-45 minutes.
KE7EN: [7:58:22 AM] Excuse me, how long can visit regularly can solve?
CMW: [8:00:41 AM] We're working on a permanent solution to this problem, however, I'm not sure when the performance issue on the server will be completely resolved. After about 30 minutes you should be able to access your account and site and we'll do what we can to keep the problem from happening again.
KE7EN: [8:01:49 AM] Well, ok. Trouble you. Hope can completely solve the problem.
[8:02:55 AM] I want to change server, could you please?
CMW: [8:03:40 AM] Which server are you wanting to move to?
KE7EN: [8:04:39 AM] I don't know, but the server was unstable, bring me a big trouble. Hope can replace server.
[8:05:13 AM] My account is jysy. Org
CMW: [8:06:03 AM] Unfortunately we're unable to move your account to another of our servers. You would have to either create a new account or move to another hosting company.
KE7EN: [8:07:48 AM] Understand. Thank you. Hope can completely solve the problem. Bye
CMW: [8:09:15 AM] Ok. You're very welcome. Have a great day!
Unfortunately we're unable to move your account to another of our servers. You would have to either create a new account or move to another hosting company.