bluehost 企业邮箱收不到QQ邮箱发来的邮件

akasuna

bluehost 企业邮箱发给 QQ 邮箱，可以收到

反过来，QQ邮箱发给 bluehost 的企业邮箱，却收不到

有人遇到同样的问题吗？

开心私塾

看看你的是不是设置了什么过滤之类的。

[ 本帖最后由 开心私塾 于 2010-7-30 11:18 AM 编辑 ]

akasuna

没有任何过滤，qq 邮箱里面  发送状态：正在投递  ，都一天了，还是正在投递，好多封邮件都是正在投递

要么就是qq邮箱垃圾，要么就是bluehost垃圾

还有，公司的35互联的企业邮箱，也收不到 qq 邮件

akasuna

昨天跟 bluehost 客服沟通过了，说他们没有过滤

看来问题出在 qq 那边

akasuna

如果你有 bluehost 账户的话，你自己可以试试看

akasuna

Jason: [3:58:35 AM] Welcome to our real-time support chat. I am in multiple chats so please be patient.
How can I help you today?
Me: [3:58:35 AM] I create a email MyDomain@MyDomain.com, but it can not receive email from ***@qq.com, and can not receive mail from ***@yahoo.cn
Jason: [3:59:04 AM] are those the only addresses you are unable to receive from?
Me: [3:59:29 AM] I just found this two
[4:00:30 AM] I think all email from this two domain are will not received
Jason: [4:01:07 AM] one moemnt
[4:01:10 AM] moment
Me: [4:02:24 AM] qq.com and yahoo.cn are two largest website in our country
Jason: [4:09:07 AM] looks like it maybe a connection issue of some kind other domains can send to the server without any issues
Me: [4:10:36 AM] Oh, what should i do,now
[4:11:17 AM] i miss a lot of mail from my client
Jason: [4:12:30 AM] you might want to have to them do a connection test to see if they are being blocked
Me: [4:13:28 AM] you mean the issues are from qq.com and yahoo.cn ?
Jason: [4:13:58 AM] correct
Me: [4:14:24 AM] but this two website is the largest website in china
Jason: [4:15:14 AM] I tested our mail servers and they can send and receive without error from others like gmail.com
[4:15:23 AM] so it would have to be some kind of connection issue
[4:15:37 AM] either being blocked by china or our firewall
Me: [4:17:27 AM] I tested too, ***@qq.com and ****@yahoo.cn can receive email from MyDomain@MyDomain.com, but MyDomain@MyDomain.com can not receive email from ***@qq.com and ***@yahoo.cn !
Jason: [4:18:15 AM] correct
Me: [4:20:01 AM] perhaps the issues are from your firewall, can you solve this problem ?
Jason: [4:20:55 AM] not without knowing what IP address they send from
Me: [4:25:18 AM] which kind of ip address will blocked by your firewall ?
Jason: [4:25:54 AM] if we are blocking anything it would be a mail servers IP address
Me: [4:28:00 AM] i want to know the reason you blocking this ip address
Jason: [4:28:41 AM] I don't know if we are I would need to know where they are sending from to even check and there isn't a guarantee that we are blocking
[4:29:05 AM] but I can't check with out knowing what their IP address is
Me: [4:31:44 AM] How can we know the IP address of this two
Jason: [4:33:19 AM] youd have to contact them
Me: [4:33:42 AM] and i hava a test in ***@yahoo.cn , it display sent successfully
Jason: [4:34:04 AM] one moment
[4:37:24 AM] our firewall isn't blocking the yahoo servers
Me: [4:37:50 AM] what i said is yahoo.cn,not yahoo.com
Jason: [4:38:12 AM] I didnt say .com
[4:38:36 AM] Our servers aren't blocking the mail from being delivered
Me: [4:39:00 AM] in ***@qq.com ,it always display "is sending..."
Jason: [4:40:01 AM] correct
[4:40:13 AM] were not blocking their IP addresses from sending to ours
Me: [4:41:05 AM] OK
[4:41:53 AM] I will wait for several hours, perhaps the mail are on halfway
Jason: [4:42:12 AM] could be
Me: [4:42:15 AM] thanks for your help
[4:42:18 AM] bye

一开始 @yahoo.cn 发过来的也收不到，后来跟 bluehost 交涉过后，今天早上能收到 @yahoo.cn 邮件了，但是 qq 邮箱发过来的 ，还是收不到

[ 本帖最后由 akasuna 于 2010-7-30 11:29 AM 编辑 ]

开心私塾

看来也只有联系他们客服了，我刚去测试了一下，确实收不到qq的邮件。

akasuna

联系谁的客服啊？
bluehost 的客户已经明确说了不是他们的问题
qq客服又不知道该怎么联系

add.c

GoDaddy的不能发送到qq邮箱

开心私塾

在联系一下bluehost官方客服，问一下是不是他们真的无法解决。