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Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Dear lei wei,
Thank you for contacting customer support. Measures are in place to protect the overall security of the shared hosting server on which your website resides. The compromise of your account is outside of the scope of security that we provide for you. Virus scans are performed on the content that is hosted, but they may not pick up everything, largely due to the fact that hackers tend to upload custom scripts which are not picked up by traditional malware scanners. However, if a virus is detected, you will be notified. The overall security of your password and the content within your account is your responsibility, as password compromises and compromises due to scripting can only be prevented by you.
To assist with this situation, you may be interested in our Website Protection Site Scanner. Website Protection Site Scanner performs a daily vulnerability scan and gives detailed reports of security issues in your website. Setup is easy and takes about five minutes to complete. Scans are processed daily, but please allow up to 24 hours to receive results of your first scan.
Setting Up Your Site Scanner Account
Setup takes about five minutes to complete. If you're hosting with another provider, you might also need to verify that you have access to the hosting space.
Setting Up Website Protection Site Scanner
Verifying Website Control for Site Scanner
Working With Site Scanner
Once your account is set up, learn how to read and work with the results so you can correct issues quickly.
What do my Site Scanner results mean?
Why did my site fail a Site Scanner scan?
Working With Open Issues in Site Scanner
Viewing Site Scanner History
Retrieving Your Site Scanner Seal Code
Learning More About Website Security
Interested in learning more? Internet security is a very big topic. We only skim the su**ce here but it's a good starting point.
Differences Between Site Scanner, SSL and Anti-Virus
Identifying, Removing, and Preventing Malware on Your Hosting Server
What is Phishing?
For more information, see the product on our website here.
If we can assist you further in this matter please let us know.
Sincerely,
Jesse P
Online Support Team
Customer Inquiry
Name : 22222
Phone : 6022119600
Domain Name :
ShopperID : 31622421
Shopper Validated : Yes
Browser : IE Version : 6.0
Issue : hello, would you please run the virus scanning programme for my server? thanks
User:weilei Password:[removed] PIN:1111
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If you need further assistance with this matter, please contact customer service at (480) 505-8877 and reference [Incident ID: 9450098].
Please let us know how we are doing by completing the survey located here.
Thanks,
GoDaddy.com, Inc. |
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