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Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Thank you for being our valued customer. Our verification office is currently reviewing your recent transaction(s). Please provide a brief explanation of how you intend to use the product(s) purchased and have the payment method account holder provide us a clear, legible copy of his/her government-issued, valid photo identification, such as a driver's license or passport. If we do not receive the requested documentation within the next 48 hours, your order(s) may be cancelled.
A scanned image (under 1 MB in size) can be attached as a response to this message, or faxed to:
(480) 287-8003
Attention: Fraud Department
Upon receipt of the requested documentation, we will re-evaluate the status of your account. We thank you in advance for your cooperation and apologize for any inconvenience this may cause.
Sincerely,
Fraud Department |
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