请帮忙翻译域名删除后申请退款的回信（已解決問題）

szlc

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear honghaoyu2008 honghaoyu2008,

Thank you for contacting Online Support.

None of the receipts you mentioned are refundable. The first receipt was for a transfer that was successful. The others were for domain registrations. Those domains must be canceled within 5 days of purchase to be eligible for a refund. If you want to get the domains back as you cannot get a refund for them, use the following instructions:



Log in to your Account Manager.


In the My Products section, click Domain Manager.

TIP: If the Domain Manager is not listed in My Products, click Home, and then from the Domains menu on our landing page, click Manage Now in the Manage My Domains section.





From the Domains menu, select Recover Expired Domains.


Select the domain names you want to recover.


Click Recover.


Select the renewal length for the domain name, and then click Next.

NOTE: Renewal lengths for multiple domain names can vary depending on maximum renewal lengths allowed by the domain name registry.





(Optional) Select the registration and website options you want to apply to your domain name renewals.


Click Next, and complete the checkout process.



Please let us know if we can help you in any other way.

Sincerely,
Jason P
Online Support Representative

None of the receipts you mentioned are refundable. The first receipt was for a transfer that was successful. The others were for domain registrations. Those domains must be canceled within 5 days of purchase to be eligible for a refund. If you want to get the domains back as you cannot get a refund for them, use the following instructions:重点是这段话，不知道是什么意思呢？是域名不准退款了吗？

[ 本帖最后由 szlc 于 2010-7-13 11:20 PM 编辑 ]

szlc

第二封回信


Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear Sir/Madam,

Thank you for contacting customer support. Upon reviewing your account it appears most of the receipts were for new domain registrations (213501746, 237087949, and 232293818). Unfortunately, new domain registrations can only be refunded within the first 5 days of registration. As such, we will not be able to refund the charges for these receipts.

I have however requested that a refund for receipt 225915538  be applied to your account as per your request. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

If we can assist you further in this matter please let us know.

Sincerely,
Jesse P
Online Support Team

kingto

他们说您的产品没有一个是可以退款的了，
域名在注册5天内才可以退款。