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dimaxson
发表于 2010-6-30 01:27:40
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问题解决了..............
Thank you for contacting us via our chat line. Currently there are 1 visitors waiting, your position is 1.
You are now chatting with 'Anna Tsupko'
Anna Tsupko: Thank you for coming, my name is Anna. How may I help you?
you: my ftp account can not be logged
you: i do not kown why
Anna Tsupko: First of all please could you provide me the domain anem you have hosted with us, so i can find your account
you: my user name and pass is ofcouse right,
you: domain name?
Anna Tsupko: Then please give me the valid username and password for your FTP account
Anna Tsupko: Yes, please - comain name
Anna Tsupko: *domain name
you: OK, my domain name :justradiantcooling.com
you: the day before yestoday i had loged in my FTP account
Anna Tsupko: Please could you give me the valid username and password for your FTP account
you: but today I can not transfer any file
you: OK
you: my account :dimaxson or xxxxxx
you: pass:xxxxxx
Anna Tsupko: Thank you for provided information, please stay online, while i am checking the problem
you: the pass of xxxxxxis :xxxxxx
you: OK, i wiil wait for
you: u
you: the pass of dimaxson is xxxxxx
Anna Tsupko: Please could stay on hole, i am still checking the issue
Anna Tsupko: We have figured our what the prblem is exactly. The thing is that you are using the uncorrect password, sir
Anna Tsupko: In order to login to your FTP account you need just to reset the password for your FTP account
Anna Tsupko: Please use the following link in order to perform this procedure - http://www.ixwebhosting.com/index.php/v2/pages.manual6#q2
Anna Tsupko: Is there anything else i can assist you with?
Anna Tsupko: Sir, we have not heard from you. Do you wish do continue this chat?
you: wait
you: the pass of dimaxson is xxxxxx
Anna Tsupko: Sure, sir. Take your time
you: the pass is all right
Anna Tsupko: It is not correct, sir
you: i have changed it shortly
Anna Tsupko: That is why you cannot login to your FTP account
you: the pass of xxxxxxis all right
Anna Tsupko: Please let me explain - the reason why you cannot login to your FTP account is not valid. It is not xxxxxx, but some other
Anna Tsupko: So please could you just reset the password in order to resolve this problem
you: and i have logged in the account the day before yestoday
you: the oringal account 's user name is xxxxxxand the pass is xxxxxx
you: when i found the FTP is blogged is blocked
you: this is the ftp sofeware info:
you: [左] 正在连接到 新账户web1002.ixwebhosting.com -> DNS=web1002.ixwebhosting.com IP=173.83.94.2 PORT=21 [左] 已连接到 新账户web1002.ixwebhosting.com
you: but still can not logged in
you: and that is why?
Anna Tsupko: Sir, please listen to me - the reason that you cannot login is the invalid password you are using both for dimaxson and xxxxxxFTP usernames
Anna Tsupko: Kindly please try to set a different password and re-connect, as I'm able to connect currently using password from our records
you: just now, i have changed my pass of xxxxxx to xxxxxx
you: and it still can not connect to the server........
you: Another IX account is nomally logged in ,but i just wonder why this account is down?
Anna Tsupko: Sir, i am sorry, but i was able to login to your FTP account using the data you have provided me - i.e. xxxxxx, as a username and xxxxxx, as a password
you: ..............
you: i can not log in my account still........
Anna Tsupko: You cannot login into your FTP account or into your hosting account?
you: FTP
you: and i can change the ftp account pass
you: just now ,i have changed it to :xxxxxx
you: but i still can not log in to FTP server
you: is there something wrong with :web1002.ixwebhosting.com?
you: The ip of this server is :173.83.94.2
you: in china, some other customer of IX also have met this problem
you: the 173.xx.xx.xx
you: please check
Anna Tsupko: Sir, please could you try the following solution. Try to login to your FTP account using the next data - enter ftp://xxxxxx.com/ in your browser
you: the FTP sofeware did not mention me the wrong pass.......
Anna Tsupko: And the use xxxxxx, as FTP username and xxxxxx, as FTP password
you: OK
you: a min
you: i can log in the web FTP
you: but why the software can not log in ?
Anna Tsupko: Please could you specify your request, sir?
you: i can log in web ftp........
Anna Tsupko: But you have told me a minute ago, that you have successfully logged to your FTP account
you: but when i use FTP software log in my ftp account ,i was blocked, the sofeware can not conect to the server
you: FTP softeware is FLASHFXP
Anna Tsupko: What do you as a host name, while logging through FTP client?
you: that is webftp
you: i used IE
Anna Tsupko: Sir, please use the following login credentials, while using FLASHFXP - web1002.opentransfer.com, as host name, xxxxxx, as FTP username and xxxxxx, as FTP password
you: yes,I DID......
you: but still can not log in
you: FLASHFXP or leap ftp
Anna Tsupko: Have you used web1002.opentransfer.com, as a host name?
you: yes ofcoures
Anna Tsupko: And port was pointed as 21?
you: you have changed the server name ..........
Anna Tsupko: Please specify what do you mean?
you: the oringal name was:web1002.ixwebhosting.com
Anna Tsupko: The name of your server is as follows - web1002.opentransfer.com
you: and when i change the server name from :web1002.ixwebhosting.com to web1002.opentransfer.com, it was ok........
you: you have changed the server and did not tell your customer.
you: maybe it was not in you scope of work..........
you: thanks for your help,and your great patience
you: my english is very poor.
Anna Tsupko: Sir, i am sorry for misunderstanding, but the only correct name for your server is web1002.ixwebhosting.com
Anna Tsupko: Please use it for further actions
you: can you understand chinese?
Anna Tsupko: No, sir, i can't unfortunately. We provide support in English only
you: OK
Anna Tsupko: Is there anything else i can assist you with?
you: thanks anyhow
Anna Tsupko: You are always welcome
you: OK,bye
Anna Tsupko: Good bye and have a great day!
[ 本帖最后由 dimaxson 于 2010-6-30 01:29 AM 编辑 ] |
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