hostease的支持中心和客户中心将在今天进行升级

大漠孤狼

收到hostease的邮件通知，今天下午3点将进行升级服务器，升级包括 support和 manage，升级过程中live chat和 ticket将不能正常提供服务。预计support升级需要一个小时，manage需要2个小时。
据客服讲，此次升级是为了提高负载能力和提供live chat的中文支持。

原文如下：

We will be upgrading our server on Thursday, 24 June 2010, from 2:00a.m. until 5:00a.m. CDT.

Dear customer,

We would like to place our sincere thanks for your interest in our HostEase. In order to provide better services to our customers, we will be upgrading our server on Thursday, 24 June 2010, from 2:00a.m. until 5:00a.m. CDT.

It will take 3 hours to upgrade both the support and manage system. We start the upgrade from the support system which will need 1 hour. Then it is the upgrade for manage system which requires 2 hours.

The live-chat and ticket support will be unavailable while the upgrade for support system are taking place，however, you still could expect phone support.

When we are upgrading the manage system, you will not able to access the Manage Page for any management and your requirements for purchasing products will be not meet. Customers are allowed to login into your hosting control panel and manage your hosting account via the address “yourdomain.com/cpanel”.

During these upgrades process, your websites will not be affected. We do these upgrades with the purpose of adding more processing power to our support and manage systems. Thus they will help increase their speeds and efficiencies.

HostEase Technical Department
June 21, 2010

peitie

能有中文客服了？

add.c

   支持一下

wy315700

有中文客服了吗

szeweb

没有中文客服，  刚去聊过

许天隆

期盼 HE 越来越刚强 ..

越走越顺利 ..