First of all ,thank you for your attention to our Chinese customers , I am sorry that I should talk with you by phone ,but my English is very poor , and this message is translated by others to help me .
when I used your hosting I found that it often can not access or very slowly .
I believe that it is not the quality of your hosting but there are some problems in them whose ips are beginning of 173 .
If you help me to change my IP begining of 173 to another ,maybe my problem will be solved and I will go on useing your hosting .If not ,please keep your promise ,help me to refund as soon as possible.
I am sorry for this event .