网站登录不了了问客服，给的回复，那位帮忙看下！

shuanggang777

我的网站登录不了了，快半个月了，在godaddy买的域名是www.bagspursecompany.com 和 www.chinesegiftshoponline.com。
我测试全球的网速，除了北京的没数据，别的国家的都可以，什么原因啊?我问了客服，回复如下：Thank you for contacting Online Support. To assist us in pinpointing the source of this issue we ask that you provide us with the results of a "trace route". A trace route shows that path that a connection takes from your computer to a website, or another computer.

If you are using the Windows operating system, follow these steps to get the trace route results:

• From your Start Menu, go to "Programs", then to "Accessories".
• Here you will find either "MS-DOS Prompt" or "Command Prompt".
• Click on that program and a window should appear with some information regarding your version of windows and a prompt. The prompt should be similar to the following:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\WINDOWS>


NOTE: The command prompt window may show different text than the above. However, that will not affect this process.

At the prompt, enter the following:

tracert bagspursecompany.com

After typing this press ENTER, you will get back a long list of information, and it will return to the original prompt you started with. To copy the results, right click on the menu bar of this window, go to "Edit" and select "Mark". Starting at the upper left-hand corner of the command prompt window, highlight the full contents of the trace results. Once you have it all highlighted, press the ENTER key on your keyboard. This will put the highlighted information into your Windows clipboard, allowing you to paste that into a text file to attach to your response.

If you are using Macintosh OSX, you can use an application called Terminal to run a trace route. You should be able to locate Terminal in your hard drive in the Utilities folder, under Applications.


NOTE: Terminal uses a command-line inte**ce. This means you'll be entering commands at a prompt rather than using the more familiar Aqua graphic inte**ce.

Once you have launched Terminal, enter the following to run the trace route:

traceroute bagspursecompany.com

Once this has completed, highlight the contents of the Terminal window. Click on the "Edit" menu and select "Copy". You can then paste this information into a text file, which you would then attach to your response.

We understand that this is quite a few steps; however this will allow us to further research the problem you are experiencing. We appreciate your assistance in tracking down the source of this problem.

Please let us know if we can assist you in any other way.

好像让我检测系统，真的很麻烦！那位高手帮忙看下，不胜感谢！

lwbo1987

好像是让你提供tracert bagspursecompany.com然后发邮件告诉他们！

shuanggang777

什么意思呢？ping了一下，国内不通。国外的能打开。难道是被国内封了，还是这个IP上有非法网站。从来没碰到过这种情况

lwbo1987

tracert bagspursecompany.com告诉他们结果

shuanggang777

已经提交结果，客服回复说，没能解决问题。回复如下：Unfortunately, the full bounceback message did come through in your message. Please save the results of the trace route in a .txt file and attach it with your reply to this message so that we may review.

现在怎么办？用也用不了，快半个月了，去年12月买的，能退费吗

lwbo1987

让你将得到的结果保存在a .txt 里在发给他们
现在是可以退款的，会扣着你使用天数的钱

shuanggang777

已经保存在.txt文件里发过去了，看结果了，不行只有退费了。非常感谢！

lwbo1987

可以申请退款的

shuanggang777

看来只有申请退款了，客服回复说没办法解决这个问题，让我联系ISP。这个问题您碰到过吗？According to the trace route, you are not getting beyond the 8th router.  You will need to contact you ISP regarding this issue.
他们也同意退款了，之前真没碰到过这种情况。

lwbo1987

有人遇到过，没有办法了，估计是国内线路导致的，他们也没有办法