|
|
happy79
发表于 2008-7-31 14:52:58
|
显示全部楼层
谢谢版主的翻译！
但客服这个回信说得不太明白，不知道他们是否开始给我换了。需不需要补费或退费也没说清楚。
我感觉LP的客服挺不错的，一般处理问题都比较及时，但这次过了两天还没动静，他们是不是还在等我发帐户资料给他们？但我前面都发过资料了。我把从开始到现在的信全贴上来，请版主帮忙看下，我应该怎么办？是等？还是询问下他们？还是再发一次资料给他？
一、
hello！
I want upgrade my windows hosting to Basic Hosting. but retain the Dedicated
IP.
Please tell the expense of balance.Thanks for your help .
Account Information
Domain: xxxxxxx
Username: xxxxxxx（这里写的是在LP首页登录的用户名，首页登录的用户名是不是cpan的用户名？）
Password: xxxxxxx
二,LP回信
Hello,
For security purposes to confirm you are the account holder, please provide the following:
Last 4 digits of the credit card on file:
This request is for security reasons only.
If you can not supply the last 4 digits of the credit card, please provide:
cPanel or Plesk username or the primary domain on the account:
First and last characters of the password on file:
Your full postal mailing address:
Telephone number:
Thank you.
--
Best Regards,
Dinsan Francis
support@lunarpages.com
Telephone: 1-714-521-8150
Fax: 1-714-521-8195
三、
Hello!
Domain: xxxxxx
Plesk Username: xxxxxxx（这地方我写的是登录https://support.lunarpages.com/tickets的用户名，好像是搞错了）
Password: *******
Email: *******@gmail.com
Tel:xxxxxxxxx
四,LP回信
Hi,
Before we can proceed, full verification is reqiured.
Please provide the following:
Your full postal mailing address: (Please note that this is your billing address on file and not your current email address)
Unfortunately we would be unable to retain the same exact dedicated IP if you wish to transfer to a Linux hosting plan/server.
Please advise how you wish to proceed.
--
--
Kind Regards,
Tommy Wong
Phone: 1-714-521-8150
五、
Hello.
Thank you for your response and some information about.
Maybe I should tell you the answer why I need to transfer to a Linux hosting
plan.
Because the Windows isn't supported the Zend Optimizer and URL static state.
If you can't to keep the same dedicated IP after transfer, I would like to
know whether pay any expense or not in the process. If need, please make a
list for me for viewing. I would like to know that how long about the
process.
Thank you for your supporting.
Address：xxxxxxxxxxxxxxxxxxxx
Zip:xxxxxxx
六、LP回信
Hello,
The cost of the dedicated IP would remain the same on the linux plan, however, a new dedicated IP would need to be assigned to the account once it has been migrated to the linux server.
Your account would likely have the shared IP assigned for a few days (depending on availability of a dedicated IP on the linux server) until a new IP can be provisioned and assigned to your account.
We can proceed as soon as we have the full verification of your account details.
--
Kind Regards,
Steven Priest
Supervisor, Customer Services
Email: support@lunarpages.com
Community: http://www.lunarforums.com
Tutorials: http://www.lunarpages.com/tutorials
FAQ: http://desk.lunarpages.com/faq.php
Phone Support / Billing:
1-714-521-8150
562-697-8106 (Network Status Line)
Phone Support/Billing Desk Hours:
Monday - Friday - 6:00 AM - 8:00 PM PST/PDT
这个问题现在显示的状态是
opened - awaiting user in Support replied 1 day 9 hours ago |
|
狗仔卡
显身卡