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[提问] 我申请退款,斑竹帮我翻译一下GD客服的回信

GoDaddy GoDaddy 626 人阅读 | 1 人回复

发表于 2011-1-4 08:38:15 | 显示全部楼层 |阅读模式

我的空间是1月18号到期,独立IP是2月22号到期,我昨天申请的退款,空间是月付的,独立IP是买的两个月的,都是用支付宝,客服刚给我回一封信,我不太明白,请斑竹帮我看看是什么意思,谢谢了,下面是信。



Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear li wang,

Thank you for contacting Online Support.

I have requested that a refund be applied to your account as per your request for the unused month on your Dedicated IP credit. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

Regarding your hosting account, unfortunately, I would be unable to request a refund, as it is outside of the time frame for eligibility for a refund.  Sorry for any inconvenience this may cause.

Please let us know if we can help you in any other way.

Sincerely,
Mike P.
Online Support Representative

Customer Inquiry
Name : li wang
Phone : 01084532148
Domain Name :
ShopperID : 39327443
Shopper Validated : Yes
Browser : IE Version : 6.0
Issue : I'm sorry but I have to request a refund of the canceled products . Thanks

--------------------------------------------------------------------------------


If you need further assistance with this matter, please contact customer service at (480) 505-8877 and reference [Incident ID: 10633894].

Please let us know how we are doing by completing the survey located here.


To thank you for your patience, we'd like you to enjoy 20%* off your order of $65 or more at GoDaddy.com. Simply use source code gdbb687 when you order or mention the code when you call (480) 505-8877.

Thanks,
GoDaddy.com, Inc.

P.S. As a Go Daddy customer you're already a member of our affiliate program. Click here to start earning commission instantly.


空间到期时间写错了是18号,我编译一下,开始写成1月8号了。

回答|共 1 个

add.c

发表于 2011-1-4 09:21:57 | 显示全部楼层

帮你提交退款申请了
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