Thank you for contacting Online Support. Based on the provided trace route, it appears that your local connection is timing out before reaching the desired location. As a result this appears to be a local connectivity issue. You may wish to contact your current Internet Service Provider for further information as to why your connection is timing out. Unfortunately, it appears the block is outside our control, though we are tracking the list of those affected and working to achieve a resolution. Please keep in mind, U.S. companies are unable to control other countries from blocking certain Internet services.
As you are unable to connect, you may consider canceling your current hosting account and purchasing a new hosting account to be assigned a different IP address or you may consider a dedicated server, which will ensure that you are not sharing the same IP address with any other user.
If you decide to cancel your current hosting account and purchase a new one, you may reply to this email to request a refund or credit move of unused time to be applied to your new hosting account. If you prefer a credit move, we will need the 4 digit PIN.
Canceling your hosting account removes your website's files from our servers. Be sure that you have copies of any files you want to keep before you cancel your account.
To Cancel Your Hosting Account:
Log in to your Account Manager.
From the Products section, click Web Hosting.
Click the domain name you want to use.
Go to the Edit Account Details tab, and then click Cancel this account.
Click Cancel Account.
NOTE: It can take up to 24 hours for the domain name to be available for use again after you cancel your hosting account
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