求救.昨天买了一个GODADDY的主机,是新加坡的,被封的.

kitydeng

求救.昨天买了一个GODADDY的主机,是新加坡的,被封的.

然后我按退款的教程,删除主机,发站内信到GODADDY.
今天收到他们发来的邮件,看的不是很懂.

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear deng wen###
Thank you for contacting online support. I have requested that a refund be applied to your account as per your request. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

Please let us know if we can assist in any other way.
Sincerely,
Carina P
Online Support Team


Customer Inquiry
Name : deng wenwu
Phone : 1580002#####
Domain Name :
ShopperID : 40126084
Shopper Validated : Yes
Browser : IE Version : 6.0
Issue : Hello,

My website program can not run in this hosting .

So I canceled it today.

Please help me apply a refund to my original card .

The order informtion :

Hosting - Grid - Deluxe -
Linux - AP Region - 1 year
(recurring)
CUSTOMER NUMBER: 40126084
LOGIN NAME: kitydeng#####
RECEIPT NUMBER: 287235303
ORDER TOTAL: $83.88

My alipay : 34717967##@qq.com

My PIN : ####
Thanks.

--------------------------------------------------------------------------------


If you need further assistance with this matter, please contact customer service at (480) 505-8877 and reference [Incident ID: 10396491].

Please let us know how we are doing by completing the survey located here.


To thank you for your patience, we'd like you to enjoy 20%* off your order of $65 or more at GoDaddy.com. Simply use source code gdbb687 when you order or mention the code when you call (480) 505-8877.

Thanks,
GoDaddy.com, Inc.

P.S. As a Go Daddy customer you're already a member of our affiliate program. Click here to start earning commission instantly.


请问高手,我下一步该怎么做? 等他们退款到我的支付宝账号就可以了吗?

[ 本帖最后由 kitydeng 于 2010-11-30 05:13 PM 编辑 ]

kitydeng

版主在么   麻烦你解答一下

kingto

已经在进行退款处理了。如果顺利通过，48小时内，就会显示在账户历史中
此后的5~7个工作日即可到账

kitydeng

谢谢版主大人!!!

kitydeng

Tuesday, November 30, 2010 8:18:16 AM


Dear
deng #####,

GoDaddy.com has received a refund request for the following items:



QTY ITEM PRICE -1 Hosting - Grid - Deluxe - Linux - AP Region - 1 year (recurring)Length: 1.000 Period(s) ($83.88)   -------------------------------------------------------------------------------- Subtotal:   ($83.88) Shipping & Handling:   $0.00 Tax:   $0.00 Total:   ($83.88)   Important Information concerning your purchase:   Hosting Product Info Legal Agreement   
Priority hosting setup help for 30 days! Call 1-877-818-4582 (US only) or (480) 463-8882

Your refund receipt number is: 287235303R
Your customer number is: 40126084

Log in to review your order history at any time. To safely log in:
Go to the GoDaddy.com home page and log in with your username or customer number and password.
From the My Products list, you can manage, renew, and upgrade your products and services.


If you have any questions regarding this order or your refund, feel free to email us at support@godaddy.com.

Sincerely,
GoDaddy.com

P.S. Visit GoDaddy.com and SAVE 20%* off your next purchase of $40 or more. Just use source code gdbb45 when you check out to get your special savings. Start shopping now at GoDaddy.com or order by phone at (480) 505-8877.

今天GODADDY又发邮件给我,  好像是退款成功的意思. 但是支付宝还没有钱退回来.我需要回复这个邮件吗?   
麻烦版主看看这个是什么邮件.

kitydeng

没人看的懂吗?

27240

我们的支持人员已经回答了你的要求，其中详细说明如下：

讨论记录
支持员工的反应
亲爱的邓文＃＃＃
感谢您联系在线支持你。我要求退款适用于按照您的要求您的帐户。由于我们的一些服务是不退还的，该请求必须进行审查和我们的结算部门批准。请允许48小时我的要求进行处理并为信贷出现在您帐户的订单历史记录，如果获得批准。

一旦信贷出现在您的帐户，请允许5-7个工作日才能看到应用到相关的付款方式的资金。如果我们无法处理此你将接触服务的退款。感谢您的耐心和理解你在这件事情。

请让我们知道如果我们能帮助任何其他方式。
真诚的，
刘嘉玲P
在线支持团队


客户查询
姓名：邓文武
电话：1580002 #####
域名：
ShopperID：40126084
购物验证：是的
浏览器：IE版本：6.0
问题：您好，

我的网站程序无法运行在此举办。

因此，我取消了今天。

请帮我申请退款我原来的卡。

该命令informtion：

主机 - 网格 - 豪华 -
Linux的 - 美联社地区 - 一年
（经常性）
客户编号：40126084
登录名：kitydeng #####
收据编号：287235303
订单总额：八十三点八八美元

我的支付宝：[电子邮件] 34717967＃＃@ qq.com [/电邮]

我的密码：＃＃＃＃
谢谢。

-------------------------------------------------- ------------------------------


如果您需要这方面进一步的帮助，请致电（480）505-8877联系客户服务和参考[事件编号：10396491]。

请让我们知道我们是由设在这里完成的调查做的事情。


为了感谢您的耐心等待，我们希望你能享受20％优惠你65元以上的订单，在GoDaddy.com *。简单地使用源代码gdbb687当您订购或提及的代码，当您致电（480）505-8877。

谢谢，
GoDaddy.com公司