Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.
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Dear liuzhendan2008,
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Hello,
It appears your site and our server IP may be blocked by the Firewall of China.
Here are options that we can suggest to resolve this issue:
Server move - We can offer a one time move to another server at no charge, that currently isn't blocked, however there is always a possibility of the server becoming blocked again.
Get a VPS account - VPS accounts have fewer accounts on each server so the likelihood of the server becoming blocked is less
http://www.lunarpages.com/virtual-private-server/
Get a Dedicated Server - On this plan, you are the ONLY account on the server, so if you are being blocked, then it is because the nature of content that you are posting
http://www.lpdedicated.com/
If you opt to take our offer on the server move please provide us with the following to avoid delay:
A tracert to hellen.lunarmania.com to be sure you can reach the new server.
Also a tracert to your domain:
Windows XP/2000
1. Go to Start > Run...
2. Enter cmd and click OK.
3. At the prompt, type tracert yourdomainname and hit enter.
Windows ME/98/98SE
1. Go to Start > Run...
2. Enter command and click OK.
3. At the prompt, type tracert yourdomainname and hit enter.
To copy the traceroute or any data from command prompt:
Right click the blue area of the command prompt window> move cursor to edit>
left click mark> hold shift key and then hold left mouse button and drag
cursor over all of the text in the window until all is highlighted in white.
Right click blue area of the command prompt window > move cursor to edit>
left click copy.
Unix/Linux/Mac OS X
1. Open a terminal screen
2. At the prompt, type traceroute -I yourdomain.com and hit enter
Please let us know if you require any of the following:
ASP - Active Server Pages Support ($1.00/month per domain or subdomain)
JSP - Java Server Pages Support ($2.00/month per domain or subdomain)
mySQL 4.0 or 4.1 or 5.x (Please confirm which you require, new servers are 5.x and all servers are being upgraded to 5.x eventually)
PHP 4 or 5
PHP exec(), system(), or dl() functions
Please let us know if you have any of the following currently:
ASP - (Provide domain(s) and/or subdomain(s) it is enabled on)
JSP - (Provide domain(s) and/or subdomain(s) it is enabled on)
Ruby on Rails - (Provide Application Name and Path; Is it fastcgi, or mod_ruby?)
Add-on domain(s) - (Provide name(s) and corresponding folder(s))
Dedicated IP - (Provide IP digits)
Mailman Mailing List(s) - (Provide name(s))
MySQL databases? - if you have these, please back up the SQL databases using the 'backup' option via cPanel. You have the option here as well to backup the full account, home directory, email aliases and filters as well. These are recommended when considering a move of the account.
Parked domain(s) - (Provide name(s))
SSL Certificate - (Provide Domain it is enabled for)
Email Defense: - (Provide domain(s) it is enabled for)
Custom Mail/MX records: (Provide them here)
Custom DNS Records: (Provide them here)
If you wish to proceed, for security purposes to confirm you are the account holder, please provide your Lunarpages account username and the last 4 digits of your credit card on record.
We take care of the transfer and your site should not experience any downtime.
Thanks!
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Kind Regards,
Daniel Veiga
Customer Care Representative
support@lunarpages.com
Help Desk - https://support.lunarpages.com
Support Forums - http://www.lunarforums.com
Tutorials - http://www.lunarpages.com/tutorials
Telephone: 1-714-521-8150
Fax: 1-714-521-8195
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Additionally, you may also view the entire ticket by visiting: https://support.lunarpages.com/tickets/view/446909
Your ticket ID is 446909.
Lunarpages Webhosting
support@lunarpages.com |