版主您在看一下好吗。还是打不开网页

xiaoxin0451

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear yunxiang ding,

Thank you for contacting Online Support. Many things control whether or not a site can be visible. Anything from the settings on the local computer to the Internet Service Provider used to connect. During our review of your account, we did not see any issue with the operational status of your hosting account and your site appears to be setup and accessible without issue and I am unable to replicate this issue. I have tested this with both Firefox and Internet Explorer.

Please let us know if you are still experiencing an issue along with a detailed account of the error message(s) or other symptoms and a list of steps taken to replicate the issue or screen-shots for us to review what you are seeing and we will be glad to further research this for you.

To assist us in pinpointing the source of this issue we ask that you provide us with the results of a "trace route". A trace route shows that path that a connection takes from your computer to a website, or another computer.

If you are using the Windows operating system, follow these steps to get the trace route results:

From your Start Menu, go to "Programs", then to "Accessories".
Here you will find either "MS-DOS Prompt" or "Command Prompt".
Click on that program and a window should appear with some information regarding your version of windows and a prompt. The prompt should be similar to the following:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\WINDOWS>


NOTE: The command prompt window may show different text than the above. However, that will not affect this process.

At the prompt, enter the following:

tracert milan-house.com

After typing this press ENTER, you will get back a long list of information, and it will return to the original prompt you started with. To copy the results, right click on the menu bar of this window, go to "Edit" and select "Mark". Starting at the upper left-hand corner of the command prompt window, highlight the full contents of the trace results. Once you have it all highlighted, press the ENTER key on your keyboard. This will put the highlighted information into your Windows clipboard, allowing you to paste that into a text file to attach to your response.


If you are using Macintosh OSX, you can use an application called Terminal to run a trace route. You should be able to locate Terminal in your hard drive in the Utilities folder, under Applications.


NOTE: Terminal uses a command-line inte**ce. This means you'll be entering commands at a prompt rather than using the more familiar Aqua graphic inte**ce.

Once you have launched Terminal, enter the following to run the trace route:

traceroute milan-house.com

Once this has completed, highlight the contents of the Terminal window. Click on the "Edit" menu and select "Copy". You can then paste this information into a text file, which you would then attach to your response.


We understand that this is quite a few steps; however this will allow us to further research the problem you are experiencing. We appreciate your assistance in tracking down the source of this problem.

Please let us know if we can assist you in any other way.

Regards,
Theresa P.
Online Support

[ 本帖最后由 xiaoxin0451 于 2010-8-11 06:44 PM 编辑 ]

xiaoxin0451

我应该怎么做