求助。godaddy域名续费出了问题。

ouf0258 · 发表于 2011-10-7 11:28:36

续费已经七天了。也没成功。也没退给我钱。发邮件给他们自己也看不懂。
大家帮忙看看。
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Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear Jesse,

Thank you for contacting Online Support. Sorry to see you are having some trouble making a purchase with us. To be able to further assist you in this matter we will need to duplicate the issue. To do that we must attempt to make the purchase for you. Therefore, we ask that you reply back with the following information:

• The four digit Support PIN for your customer account
• The items that you have in the cart that you are attempting to order
• Your confirmation that you authorize the charge shown in the cart (include the exact amount in your response)
• The last 4 digits of the payment method you are attempting to use
• That you have read and agree to our "Universal Terms of Service"

Note: The payment method you wish to use must be added to the account already. If you haven't done so already, use the following directions to do so.

• Select My Payment Info from the My Account menu
• Click on the circle next to No Payment Method
• Click on the Update Payment Option Button
• Select Add New Payment Type and then the Credit Card circle
• Click Save Changes
• Enter required information
• Click Save Changes

Please let us know if we can assist you in any other way.

Regards,
Mitchell P.
Online Support

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我用的支付宝支付的。

nisheng · 发表于 2011-10-7 11:44:16

估计他们错误的理解你的意思了，他们叫你回复一些账户信息帮你够买产品

ouf0258 · 发表于 2011-10-7 11:53:56

那怎么处理?

ouf0258 · 发表于 2011-10-7 11:57:50

@nisheng：我下一步该怎么办？我付款后收到一封邮件说我的钱给少了。然后我去账号发现购物车里还有产品。我就清空了。之后就一拖再拖的到现在。我发了很多邮件给客服。但是都没解决问题。我狠郁闷啊。

ouf0258 · 发表于 2011-10-7 12:42:59

您好，谢谢您的回复。请问TK什么意思?

nisheng · 发表于 2011-10-7 13:40:53

TK是指ticket
你是说续费扣除了你部分费用，到现在还没有退还给你？

ouf0258 · 发表于 2011-10-7 13:51:48

没有。我主动续费的。不是自动续费的
我用支付宝支付的钱。
现在是续费没有成功，钱一点也没退。

nisheng · 发表于 2011-10-7 14:04:38

你按照下面内容给他们再发送邮件试试吧：
Hello:
I have renewed my domain name for seven days,and you have deducted expenses from my alipay account,but the renewal is still failed.Could you help me to check it?Thanks a lot!

ouf0258 · 发表于 2011-10-7 14:07:40

谢谢您。

ouf0258 · 发表于 2011-10-7 14:48:00

不知道有没有用。。。呵呵呵。

[提问] 求助。godaddy域名续费出了问题。

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