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[提问] godaddy天天发关于恶意攻击的邮件给我,要怎么处理?

GoDaddy GoDaddy 2291 人阅读 | 10 人回复

发表于 2011-7-27 23:10:00 | 显示全部楼层 |阅读模式

以下是godaddy发的邮件,请问高手该如何解决?是不是要升级dede程序??


Our support staff has important information regarding your account, details of which are described below:


Discussion Notes
Support Staff Response
Dear Sir/Madam,

Regarding your hosting account xc2088.com:


The XXXXXX.com web site has been found to be attacking other hosts which is a violation of section 3 "Your Obligations" of Go Daddy's Web Site and Virtual Dedicated Server Service Agreement.

The relevant passage of this agreement has been provided below:

"You may not use Go Daddy's servers and Your web site as a source, intermediary, reply to address, or destination address for mail bombs, Internet packet flooding, packet corruption, denial of service, or other abusive activities. Server hacking or other perpetration of security breaches is prohibited and Go Daddy reserves the right to remove sites containing information about hacking or links to such information."Go Daddy's "Web Site and Virtual Dedicated Server Service Agreement" is located at the following URL: https://www.godaddy.com/agreements/ShowDoc.aspx?pageid=Dedicated+Hosting+SA
This situation has resulted in a potential security threat to Go Daddy's network and the security we provide to other customers.
It appears that this abusive action may have been the result of your server becoming compromised and ultimately exploited by a third party. Upon detection of this problem Go Daddy's Security Operations Center requested that Go Daddy's Advanced Hosting Team alert you of this action in the hope that you can resolve the issue.
*** IMPORTANT ***
Due to the serious nature of this malicious action, your site is scheduled to be suspended if you do not take immediate action. This suspension will take place on August 1, 2011and will occur if either a repeat occurrence of the abuse is, at any time, detected OR you fail to reply to this message.
****************
Go Daddy's security team has collected the following information to assist you in troubleshooting this issue:
This site has become compromised due to an insecure installation of DeDeCMS. Attackers were able to gain access and upload malicious scripts which were used to attack other hosts. We have renamed the plus and upload directories. You will need to update DeDeCMS to the latest version. You will also need to review the account to ensure no malicious content remains. Preferably, you could also remove the content from the hosting account, and re-upload from a known good backup.

This matter can be closed by simply responding to this notice with the following:
1. A statement that you have reviewed and agree to abide by the terms of the "Web Site and Virtual Dedicated Server Service Agreement," and
2. A statement that you have removed any malicious content residing on your web site, and
3. A statement that you agree to secure your web site in such a way as to ensure that there is not a re-occurrence of this issue in the future.
After we receive your reply with these statements we consider the matter resolved and continue to monitor the situation. (We reserve the right to suspend the site again if a repeat occurrence of this security violation is discovered.)
If you require clarification in regards to this notice, Go Daddy's Advanced Hosting Support team, can be reached via telephone at 480-505-8871 or via email at networkviolations@godaddy.com .

If you have questions about this matter, you may contact us by replying to this email or by calling 480-505-8871.
We appreciate your cooperation in this matter.
Hosting Support Team


If you need further assistance with this matter, please reply to this email or contact customer service at 480-505-8871 and reference [Incident ID: 12410833].

Thanks,
Customer Service

回答|共 10 个

xc2088 该用户已被删除

发表于 2011-7-27 23:17:53 | 显示全部楼层

求高手帮忙解决。用了翻译软件也不知道他说什么
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xc2088 该用户已被删除

发表于 2011-7-27 23:22:01 | 显示全部楼层

还有,要怎么回复客服。E文不懂呢,都不知道邮件要回复打些什么内容。8.1号就要把帐户封了,杯具,请大鸟们帮忙下,谢谢
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xc2088 该用户已被删除

发表于 2011-7-28 08:59:01 | 显示全部楼层

还是没有人路过吗?能否帮个忙?
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lwbo1987

发表于 2011-7-28 09:10:59 | 显示全部楼层

godaddy要求你解决你的问题,要不你的网站将会被暂停,因为你安装使用了dedecms,导致网站很容易被攻击,godaddy希望你解决此问题
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kingsontsao

发表于 2011-7-28 09:15:04 | 显示全部楼层

楼主的是VDS的吧  被攻击了吧
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xc2088 该用户已被删除

发表于 2011-7-28 13:35:42 | 显示全部楼层

他说要声明,那要怎么写啊?
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lwbo1987

发表于 2011-7-28 15:43:23 | 显示全部楼层

回复 7# 的帖子

应该是解决了你的问题的申明
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xc2088 该用户已被删除

发表于 2011-7-28 15:56:42 | 显示全部楼层

有没有格式发我参考下,E文都不懂呢,郁闷
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lwbo1987

发表于 2011-7-28 15:58:06 | 显示全部楼层

回复 9# 的帖子

这个没有弄过,不太清楚
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