用支付宝付款没收到订单退款问题

mhxymcl

用了支付宝付款买了一年的主机，支付宝提示付款成功，但是等了两天也没收到GD的订单也没给我开通主机，他们回了邮件，帮忙翻译一下，可以退款吗。。。

Thank you for your reply.  I have further researched your account.  The order does not show in our system, because it was refunded.  It takes 5 to 7 business days to receive a refund through Alipay.  The refund comes to you directly from Alipay because we were never sent the funds.  If we were, there would be history of the transaction in your customer account's Order History.

Please be aware, when using Alipay it can take up to 24 hours for the funds to be verified.  During this time frame the items you are purchasing will remain in your shopping cart.  Do not modify your shopping cart during this time frame or this will result in the order being rejected.

To clarify, when you initially make your payment Alipay:

1. Collects the funds from you.
2. Verifies these funds.
3. Then submits them to us.

If the transaction amounts do not match, or the contents of the cart has been modified, the order will be denied and Alipay will issue you a refund within 5 to 7 business days.

If the amounts match and your cart is still the way it was during your purchase, they authorize the payment.  Then the funds for your purchase will be released to us, the products will be activated in your customer account and the transaction will appear in your account's Order History.

If you wish to purchase this product with us, you will need to do it through a new transaction.  Please do not modify your shopping cart after processing your order.

Please let us know if we can assist you in any other way.

lwbo1987

你的支付宝购买失败了，godaddy将在5-7天退还你的钱！