退款问题,是否是上当了

soff

首先,我是4月12号买的空间,然后在5月6号申请的退款.并没有超过30天,但他们的什么30天退款协议应该是30天内退款全部退还的.可现在他们说什么根据30天退款,扣了我30美元,只余17美元.我在网站找遍了都没找到他的退款协议.而且我看了我的支付宝,并没有退款.现在却崔我结束ticke.我花40多刀买的空间,一个月没到只退我17刀,这算什么.而且我并没有收到退款,这不是骗子吗.请版主帮我想办法该怎么办

Ticket Status was changed from Open to On-Hold

Dear XiangLin.
Thank you for the word to support.

In order to resolve a conflict and continue cooperation with you, we are forwarding this ticket to one of the customer relations managers, who specializes on any problems related to our service. He will discuss all possible inconveniences caused and the ways of their solution with you.

Should you have any further question feel free to contact us and we will be glad to assist you.

Rate This Reply:         
Rate This Reply:         
XiangLin, Huang, Fri May 7 00:43:59 2010
I really can not stand this access speed, ping values are above 400, and the database connection is not on the regular, so I decided to refund. I hope you can help me deal with as quickly as possible, thank you.  
Derek D., Fri May 14 11:33:53 2010
Ticket Status was changed from On-Hold to Answered

Hi XiangLin,

Thanks for your patience while we processed this request for you.

I have now canceled account #634618 as per our 30-day money back guarantee. The total refund amount was $17.52, and it was credited to your Alipay account #291900. Please note that our $30 non-refundable set-up fee, waived when you originally signed up, was deducted from your refund amount.

Please let us know if there's anything more we can do to help!


, Sat May 15 23:00:02 2010
Please review the answer to this ticket and close it if the issue is resolved. Should your questions still remain unanswered please update the ticket with further information so that we continue working on it.  

, Sun May 16 23:00:03 2010
Please review the answer to this ticket and close it if the issue is resolved. Should your questions still remain unanswered please update the ticket with further information so that we continue working on it.  

, Mon May 17 23:00:02 2010
Please review the answer to this ticket and close it if the issue is resolved. Should your questions still remain unanswered please update the ticket with further information so that we continue working on it. If you do not update this ticket within the next 24 hours it will be closed automatically by the system.  

[ 本帖最后由 soff 于 2010-5-18 04:24 PM 编辑 ]

soff

我的英语水平太烂 ,我该怎么回答他们?

gypworks526

你回复他们,你申请退款时,并没有到30天..


PS:要退款时,找点退,不要快到一个月了,再退..

soff

因为我刚开始买的那段时间并没有发现什么问题,但是越到后面问题越多,我网站什么都没弄,又没人流量,数据库老连不上.最后还收到个ticket,说什么我的数据库超载,叫我回复他们.没办法,这种空间能用吗,所以我才决定退款的,还打算拿了退款买狗爹,现在却是这种结果....

gypworks526

你跟他们说,
你申请时没有到30天.. 试试吧..

soff

已经翻译区了,但没人帮我翻译,还有我支付宝没收到退款呀

gypworks526

没有收到退款可能是还没有到账吧..这个等等,就行了..
.

itpleb.com

我和你也是这样的问题，老是抽风，Godaddy的还没人试过这样。我也想退。如果真是是40多刀。只退17刀，那也太狠了。我刚才买几天啊。

gypworks526

30天之内,全额退款!

soff

Thank you for your patience.
We have successfully refunded the amount of USD 47.52 from the billing profile balance to your Alipay account. Please allow one to nine days for the refund to show up on your statement. In the meantime you can review all changes in your online invoice. Should you have any further questions, please do not hesitate to contact us, we are available 24/7.

经过与客服的沟通,好像是终于给我全额退款了.但我的支付宝并没有收到退款,它上面的字面意思我还是不太理解,谷歌翻译又不准,请问是不是要等1-9天才能到帐还是啥意思?