请版主帮忙解决一下退款理由怎么写呀？？？

b167 · 发表于 2010-1-30 13:49:55

我退款的理由很简单，我这边经常无法访问，因为第一次购买国外空间，本人也没有读什么书，根本不会英文，退款理由怎么写呢？？？

gypworks526 · 发表于 2010-1-30 14:01:41

I often can't access my website , so I want to refund. thanks a lot .

b167 · 发表于 2010-1-30 15:05:30

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我点击了“Enable Ticket Rate Feature ”按钮，不过没有任何反映啊！

b167 · 发表于 2010-1-30 15:06:15

这个是刚刚收到的邮件内容：就一句话：：
A new trouble ticket (#1169676) was created in your account.

monface · 发表于 2010-1-30 15:19:52

是说ticket已经创建,你只有等了

gypworks526 · 发表于 2010-1-30 15:21:31

看你的那个上面，之前已经提交过了退款了。如果提交过就不用再提交了。。
上面那个可以不用管它的。
如果他们回复这个ticket，你也只需要在这个ticket下面回复就可以了。

b167 · 发表于 2010-1-30 17:03:08

刚刚收到的：

This is the only ticket placed from this control panel.
We agree that this issue existed and we apologize that it took place. We are sorry for all inconveniences caused to you while using our services. In order to resolve a conflict and continue cooperation with you, we are forwarding this ticket to one of the customer relations managers, who specializes on issues like the given above. He will therefore discuss all possible inconveniences caused and the ways of their solution with you.

Should you have any further questions, please feel free to contact us at anytime, we are available 24/7.

Best regards,
Anna Naumenko
Customer Relations Dpt.

怎么回答呢？？？

gypworks526 · 发表于 2010-1-30 17:24:03

说给你解决问题，没有转入到退款部门。。
你要继续回复要求退款。。

b167 · 发表于 2010-1-30 19:02:29

那我就继续回复：

I often can't access my website , so I want to refund. thanks a lot .

然后等消息是吗？？

b167 · 发表于 2010-1-31 09:08:22

版主帮我看看吧！我回复后从昨天晚上到现在都没有任何消息了，怎么办呀？？？

[提问] 请版主帮忙解决一下退款理由怎么写呀？？？

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