一路同行版主,又要麻烦您了

海南仙岛

我在英语翻译版块发了一个帖子,http://bbs.idcspy.com/thread-50485-1-1.html 其中有一个问题是我急切想知道的.
就是关于续费两年的问题,前几天我给LP支付了下图中最底下的那个$161.40美金,也就是默认勾选的,有人说这个只能使用28天,不知道是不是真的,并且现在LP也没有继续让我交费,我给他们发了一封询问的邮件,他们也没有正面回答我.


我给他们发的邮件:

Dear Sir:
     Hello, I am a loyal user lunarpages,Would you please give me a re-payment link。Yesterday, I have to pay you $161.40.

I do not know if this is not my money two years of service contract renewal，Because you give me the payment link has three projects,One item is checked by default $161.40 Payment linked to as follows:

==========================
Dedicated IP 2008-07-20  2010-07-20  active  1  24  $70.80
24 Months(6.95 USD/mo+$setup setup)
Lunarpages Basic Plan    2009-06-22  2011-06-22   active  1  24  $166.80
Changed Hosting to Lunarpages
Basic Planro-Rate for 28 days  2007-06-22  2009-06-22  due* 1  24 $161.40
==========================

I consulted other people,They answered my You need me to pay $399,To this point, I am puzzled，Because you said to me, is more than 200 U.S. dollars.
If so,On this matter seriously hurt my feelings. I really do not want this matter is true. Therefore, I sincerely hope you will answer me,I need to pay how much money you? I need to renew the service for two years, while the purchase of two independent IP. At the same time, please give me a payment link. Thanks。
It is with feelings of anxiety waiting for your reply
Your friends:Zhou Jing Ye
User Name:myzhe1
Email:acml1860@yahoo.com.cn

他们给我回复的邮件:

Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.


--------------------------------------------------------------------------------

Dear =?gb2312?B?uqPJvSDW3A==?=,

A technician responded to your ticket with:

Hello, I see that you already have a ticket open in Billing with the same contents as this ticket. You will need to wait for our Billing team to respond to you on that ticket. Please do not respond back on this ticket as you only need 1 ticket per issue. Also, do not respond back on that ticket until they have responded to you as doing so puts you back at the top of their queue. Thank you. Kind Regards, Charles Klinbuayam CSR Team Helpdesk - Support@lunarpages.com Support forums - http://www.lunarforums.com Telephone: 1-714-521-8150 , Fax: 1-714-521-8195 24 hour Network Status Line: 1-562-697-8106 TremenDesk [A Better Hosted Help Desk Solution!] - http://www.tremendesk.com

Additionally, you may also view the entire ticket by visiting: http://support.lunarpages.com/tickets/view/1481896

Your ticket ID is 1481896.

Lunarpages Web Hosting Helpdesk: https://support.lunarpages.com

Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.


--------------------------------------------------------------------------------

Dear =?gb2312?B?uqPJvSDW3A==?=,

A technician responded to your ticket with:

Hello, You have stated that you wish to have "the purchase of two independent IP". We are only able to assign one dedicated ip address to a shared hosting account. Please advise how you wish to proceed. Feel free to contact us if you require further assistance or have any questions, or consult our forums at http://lunarforums.com --- Kind Regards, Debbie Cloven Lunarpages Billing Department billing@lunarpages.com Support and Assistance: • Telephone Support: http://www.lunarpages.com/contact/ • Web: http://www.lunarpages.com/index.php • Community: http://www.lunarpages.com/community/ • Tutorials: http://www.lunarpages.com/content/tutorials/ • CPanel Manual - http://www.lunarpages.com/new_manual

Additionally, you may also view the entire ticket by visiting: http://support.lunarpages.com/tickets/view/1429347

Your ticket ID is 1429347.

Lunarpages Web Hosting Helpdesk: https://support.lunarpages.com

我不知道他们为什么每次都要避开我的问题,从五月份我一直就给他们发邮件催促他们给我续费链接,但是一直拖到六月下旬才给我链接,上次给了链接后,因为我银行卡里的钱不够,所以我先支付了$161.40美金,但现在他们却没有继续给我付款链接了,再次发邮件催促他们,又开始避而不谈了,我害怕如果到时候真的是$161.40美金只能使用28天,一拖过这28天后又来一个$161.40美金使用28天怎么办?我真的很着急,所以请您帮帮忙,以您的经验,我应该怎么办呢?谢谢您了.LP真的让我很失望现在.

海南仙岛

现在LP的客服邮箱无法接收我的邮件了,每次发送邮件都会被他们退回来.不知道是什么原因.

一路同行

客服的回复跟你续费付款没什么关系啊
你是说续费166.8美金，你只付了161.4美金吗？

海南仙岛

我的帐户曾经被他们暂停了,在我付了$161.40美金后他们又给开通了,但是客服邮箱现在拒收我的邮件了.

不是,我是说我目前只给他们支付了$161.40美金,

海南仙岛

我是想问他们我到底应该支付多少钱,并让他们给我一个付款链接,但是目前他们一直没有正面回复我.

一路同行

但是你的主机续费两年的价格是166.8美金啊，你还有5.4美金没支付

海南仙岛

那这个$161.40美金是什么费用呢?问他们也没有正面回答我.
然后这个是无法选择的,是默认勾选的,就是因为这个所以我银行卡里的钱不够,以前他们跟我说只是需要二百六十多美金,现在居然多出一百多美金,我很困惑.

一路同行

你当初续费的时候上面的付款选项是怎么显示的？有那个161.4美金的选项吗？

海南仙岛

现在我的后台支付页面是这样的了.

你当初续费的时候上面的付款选项是怎么显示的？有那个161.4美金的选项吗？

一楼那个图片就是当初我的付款链接页面.那个$161.4美金是默认勾选中的,是灰色状态的不可以更改.然后就有两项分别是$166.8和$70.8两项,我就是困惑那个默认勾选的$161.4美金是做什么用的.

海南仙岛

现在我发邮件给他们,发送不了,通过http://support.lunarpages.com/login给他们留言,要么是不回复,要么就是回上边两封邮件,却只字不提我是不是还要继续付款,也没说明那个$161.4是什么费用.