帮忙翻译一下客服的回信

327200000 · 发表于 2008-5-26 21:23:24

这是其中的一封信：

IMPORTANT: This information is for your Lunarpages Helpdesk account only, and does not apply to your hosting account itself.

Dear zulin_vip,

Thank you for registering at Lunarpages' Helpdesk. These are the details you require to be able to access your account:

Username: zulin_vip
Password: 7si2iVlk00
Email: zulin@vip.qq.com

You can update your details at any time by logging into the helpdesk at https://support.lunarpages.com.

这个帐号是应该从哪里登录用的？我的帐号不是这一个。

大象无形 · 发表于 2008-5-26 21:42:53

这个是帮助面板帐号。也就是你和客服交流的平台的账户。

https://support.lunarpages.com. 这里登录 login

327200000 · 发表于 2008-5-26 21:48:19

试过，谢谢！

327200000 · 发表于 2008-5-26 21:50:23

大象，我要求换一个服务器，又我回了，请帮我翻译一下。

Dear zulin_vip,

---- TECH RESPONSE STARTS HERE ----

Hello,

We were able to access your site without issue.

If you are experiencing errors accessing your domain via web, ftp, email or otherwise, please provide us with the following:

1.) Your geographic location
2.) Your ISP
3.) Your IP Address (can be obtained at http://www.whatismyip.com/)

.:|Traceroute|:.
A traceroute doing the following:

Windows XP/2000
1. Go to Start > Run...
2. Enter cmd and click OK.
3. At the prompt, type tracert yourdomain.com and hit enter.

Windows ME/98/98SE
1. Go to Start > Run...
2. Enter command and click OK.
3. At the prompt, type tracert yourdomain.com and hit enter.

Unix/Linux/Mac OS X
1. Open a terminal screen
2. At the prompt, type traceroute -I yourdomain.com and hit enter

Thanks.

--
Please feel free to contact us if you need further assistance.

Best Regards,

Johnny Staggs
support@lunarpages.com

Membership Forum - http://www.lunarforums.com
Tutorials - http://www.lunarpages.com/tutorials
CPanel Manual - http://www.lunarpages.com/new_manual

Telephone: 1-714-521-8150
1-714-521-8150 (International)
Fax: 1-714-521-8195

---- TECH RESPONSE ENDS HERE ----

Additionally, you may also view the entire ticket by visiting: https://support.lunarpages.com/tickets/view/812163

Your ticket ID is 812163.

Lunarpages Webhosting
support@lunarpages.com

大象无形 · 发表于 2008-5-26 21:53:07

这个比较常见，到知识库里找换服务器相关帖看看你就知道了

laozhongyi · 发表于 2008-5-26 22:01:04

顶起来！！好多网站等着呢！

327200000 · 发表于 2008-5-26 22:25:20

我的空间可能是被封了，请帮我看一下回信，看看我下一步要提供什么：

Thank you. The server your account is on is being blocked by the GFOC. Wecan offer you a one time server move for this issue.

If you would like to proceed, we would need a tracert to uni.lunarmania.com , and for security purposes to confirm you are the account holder, please provide the following:

cPanel or Plesk username or the primary domain on the account:
Last 4 digits of the credit card on file:

This request is for security reasons only.

If you can not supply the last 4 digits of the credit card, please provide:

cPanel or Plesk username or the primary domain on the account:
First and last characters of the password on file:
Your full postal mailing address:
Telephone number:

Thank you.

--

laozhongyi · 发表于 2008-5-26 22:57:14

应该提供哪些东西啊！有做过的吗？

327200000 · 发表于 2008-5-26 23:05:04

我提供了有关信息后，又回了信。这信我看不懂了，帮我看看什么意思：

The GFOC has blocked the server your account was on. We have no control over what GFOC blocks, as it is totally out of our hands.

As I mentioned, we can offer you a one time server move.

Please see my last reply for the details we will need to proceedwith the move, thanks.

--

327200000 · 发表于 2008-5-26 23:10:25

下一步我该怎么办？不知道怎么回话，怎么联系了。请指点一下。谢谢了！！