Hi,
Your account is utilizing excessive resources, causing a significant
degradation of services on the server. This is a shared environment and we
can not allow one user to utilize the majority of the resources on a server
as it affects all users adversely. Because of this, you have been
temporarily moved to the Atlantis server.
A detail of the problem is shown below as:
CPU: 9.81 %
Memory: 0.06 %
Mysql: 0.5
%
vv vvinn.com 9.81 0.06 0.5
Top Process %CPU 34.0 /usr/bin/php /home/vvin/public_html/index.php
Top Process %CPU 25.0 [php]
Top Process %CPU 24.0 [php]
As per above usages your account is more suitable for a VPS or dedicated server, not
a shared situation.
We moved you to Atlantis first to solve the issue of the degraded service on
the server and second as a courtesy in order to prevent any downtime on your
site to allow you time to rectify the situation. Currently, your site is not
suitable for a shared hosting environment.
Atlantis is not a production server and is not guaranteed to run in the same
manner as your old server nor will it support all functions you may have.
This is a transitional server only and is not intended to be a permanent
placement. Please make a decision on how you would like to proceed .Your account will be suspended if no
other arrangements are made.
You may log into Atlantis using http://atlantis.lunarmania.com/cpanel or
https://atlantis.lunarmania.com:2083/ You will not be able to log into
Atlantis using the Lunarpages main login page as the server is non-production and not
available via that page.
You have the following options:
1. You may take steps to correct the problem. You will need to let the technician know the steps
you took to correct the issue and get approval before being returned to a
production server.
2.You may upgrade your package to our VPS hosting plan. For more
information on the features and pricing, please see
http://www.lunarpages.com/virtual-private-server/
3.You may upgrade your package to our Dedicated hosting plan. For more
information on the features and pricing, please see
http://www.lpdedicated.com
Since we do not have the exact scripts to provide (since the manner in which
PHP scripts are provided on the server only shows the username and not the
script name causing the high usage), you would need to review your account
for
scripts that may be the cause. Please check ones such as forums, blogs,
content management systems, and galleries as these are especially likely to
create high usage.
Please note that the acceptable usage range for shuttle and voyager plans is
1.0% average %CPU or less, 1.0% average %Memory or less and Top Processes
below 20%. Currently, your usage far exceeds this range at
vvinn0 vvinn.com 9.81 0.06 0.5
Top Process %CPU 34.0 /usr/bin/php /home/vvinn0/public_html/index.php
Top Process %CPU 25.0 [php]
Top Process %CPU 24.0 [php]
4. You may look for a dedicated/VPS server or other hosting solution. Please
remember that propagation takes up to seventy two (72) hours so if you
decide on changing hosts you should allow enough time for propagation.
We value you as a customer and want to work with you toward a solution that is mutually beneficial. Please let us know as quickly as possible how you would like to proceed.
Thank you for your cooperation and understanding in this matter.
--
Best Regards,
Ankur kumar JSA I
System Administrator Lunarpages
support@lunarpages.com
Phone: 1-714-521-8150 (International)
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