美国那帮孙子是不要耍赖？20天了都没解决这问题。

acmeview

我3月31日申请的退款,
4月2日收到回复让我给个理由,以便退款并帮助他们未来改进.内容如下:
Hello,

My name is Gina Rodarte and I'm with the Quality Assurance Department at Lunarpages Web Hosting. I'm in contact regarding your recent cancellation request and to ensure that while you were hosting with Lunarpages you had a positive experience.

If you could provide any feedback about our services and your reasons for closing the account, it would be greatly appreciated. We have implemented this process as we value your opinions and input and we hope to incorporate the feedback received in new future services.

Since, you do not have a credit card on file, please provide your full postal mailing address and telephone number.

If you require a phone call to arrange this, please provide your contact number and a time we can call you.

--
If you have any more questions, please do not hesitate to contact the Lunarpages Help Desk again.

Best Regards,

Gina Rodarte
support@lunarpages.com



4月5日我回复他们了理由.

4月8日我查看,没有任何回复,于是很着急,因为过了9日就是使用一个月了.我感觉这事一定不顺,于是我去询问如下:
Please don't procrastinate time.last email is 2008/4/5,today is 4/7.
note it will a month In two days.
4月9号,没有他们的回复,我又询问如下:
why noone answer me?
4月10号,他们才给了个回复如下:

Hello,

We answer tickets in the order received. The ticket system queue is automated and based on the time of the last submitted entry. Replying to your ticket before a representative responds will move your ticket to the
end of the queue, and unfortunately delay us from addressing your issue in a timely manner.

--
If you have any more questions, please do not hesitate to contact the Lunarpages Help Desk again.

Best Regards,

Gina Rodarte
support@lunarpages.com


到现在都没有回音,我不知道怎么办.

大漠孤狼

你是发给什么部门的？
不要重复发信息

Since, you do not have a credit card on file, please provide your full postal mailing address and telephone number.
第一封信是向你要验证信息的，提供了确认好身份就可以退款了，至于理由随便写个就可以

ffnn

是啊，美国还是很讲信誉的，你应该搞清楚吗。别人给你说的你看都不看。

acmeview

我不想重复发信息，那个部门的字样现在是biling
我知道那封信是要我提供理由和身份验证，因为我在主机侦探的客服那里问了。
我原帖中说过“4月5日我回复了理由。”具体内容如下：
致 support
显示详细信息  4月5日  

This model host speed is very slow and the host will  be ban by the
China GΓШ becasue has same Ip with other be ban site on same host.I
use ftp a feeling very what a mess.I have difficulty to communicate
manage domain with english . actully I don't know how to use it , I
think I shouldn't buy your host ,I should have bought some host who
support chinese. so I require to cancel my accout,don't cancel my
domain name,I already buy and use other host,so please quickly do this
matter,thanks.


as to verify my accout ,here is some of my infomation:
Address: GuangGong,ShaoGuan,HuaPingRoad,auditorium
Day Phone: 086 13710509192
Evening Phone: 086 13710509192


2008/4/2, support@lunarpages.com <support@lunarpages.com>:

acmeview

我就搞不懂了，我平常和国外的资金往来多数都是一天内完成，慢的次日就可以收到，
怎么这主机服务的商家这般效率低下，着急发个信息问问，竟然还犯了错误，连发言权都没有了，不让我问，让我等到什么时候是个头。

大漠孤狼

地址要包含接到地址 城市 国家 邮编
发过去之后一般一周左右就会给你退款，你多久收到退款和你的付款方式有关

acmeview

原帖由 大漠孤狼 于 2008-4-23 10:05 AM 发表
地址要包含接到地址 城市 国家 邮编
发过去之后一般一周左右就会给你退款，你多久收到退款和你的付款方式有关

大漠孤狼，我回复的内容是你们的客服后台给我说的，当初购买是由你们代办的，如果说我提供的内容有误，起码应该回复我不是吗，搞个不理睬无限期了吗。

大象无形

We answer tickets in the order received. The ticket system queue is automated and based on the time of the last submitted entry. Replying to your ticket before a representative responds will move your ticket to the
end of the queue, and unfortunately delay us from addressing your issue in a timely manner.


不要连续发tiecket，他们客服是保证每个会员都有正常话语权，所以，回复你的ticket的是按照收到的顺序的，也就是说，你一直发ticket，就会造成你的ticket在排队的时候每次都重新排队，最后造成你的ticket一直没法被客服看见。


耐心等待他们回复就好了。LP的信誉还是不错的。

telon

反正你强硬 简短 点说..
他们经常是拖很久..我就郁闷过

acmeview

原帖由 大象无形 于 2008-4-23 12:03 PM 发表
We answer tickets in the order received. The ticket system queue is automated and based on the time of the last submitted entry. Replying to your ticket before a representative responds will move your ...

拿什么连续发ticket说事，他妈的这美国的孙子要把我这事给办了，求我发ticket，我也不会发。
我发ticket是说事的，他们看到我发的ticket，竟然不理ticket的内容，只让我不要发，这不是不给人说话的权力吗。